Onboarding Supervisor - Rising Ground, Inc

About Rising Ground

Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City.

About the Role

The Onboarding Supervisor will lead a team of Onboarding Specialists and oversee the end-to-end onboarding process for new hires, transfers, and consultants at Rising Ground. This role is critical in ensuring a seamless and positive onboarding experience that reflects Rising Ground’s values and mission. Reporting to the HR Manager, the Onboarding Supervisor will collaborate closely with the Talent Acquisition team, hiring managers, and other HR functions to ensure that new staff are integrated successfully into the organization. As part of our HR team, this role requires continuous improvement of onboarding processes and adherence to compliance requirements.

· Supervise a team of Onboarding Specialists to deliver exceptional onboarding experience to our new hires.

· Provide guidance and support to ensure the team meets performance expectations and achieves departmental goals.

· Oversee the entire onboarding process, including pre-employment screening, new hire paperwork, background checks, and orientation scheduling. Ensure all onboarding activities are completed accurately and in a timely manner.

· Identify opportunities to streamline and enhance the onboarding process and implement best practices and innovative solutions to improve the efficiency and effectiveness of onboarding activities.

· Conduct regular team meetings to discuss performance metrics, process improvements, and challenges, fostering open communication and collaboration.

· Oversee performance management for the Onboarding team, ensuring regular feedback, development opportunities, and accountability.

· Work closely with Talent Acquisition Specialists to ensure a seamless handoff from candidate selection to onboarding, addressing any issues that arise during the process.

· Collaborate with the Training and Development team to ensure that New Employee Orientation (NEO) is effectively delivered to all new hires.

· Coordinate with hiring managers and other stakeholders to address any onboarding challenges and ensure new hires have the resources they need to succeed.

· Ensure compliance with all relevant laws, regulations, and organizational policies related to onboarding.

· Oversee the employee background checks process including but not limited to: Fingerprinting appointments, Statewide Central Registry Checks, Sex Offender Registry Checks, SEL, Streamline Verify, and SSN.

· Conduct regular audits of employee files and documentation to ensure accuracy and completeness.

· Champion a positive and engaging onboarding experience for all new employees. Ensure that onboarding materials and communications align with the organization's culture and values.

· Oversee the accurate entry and maintenance of employee information in the HRIS (ADP Workforce Now). Ensure that all employee records are up-to-date and compliant with regulatory requirements.

· In collaboration with the HR manager, develop and deliver training for new onboarding specialists to ensure they are equipped with the knowledge and skills needed to perform their roles effectively.

· Track and report on onboarding metrics to measure the effectiveness of onboarding processes and provide regular updates to HR leadership on the status of onboarding activities.

· Ensure that all candidates are moved through the process in a timely manner, creating a cadence of accountability, and protecting the candidate experience.

· Offer support to the overall HR department, with the ability to travel to different worksites to deliver candidate and employee-focused experiences.

· Perform other related duties as assigned to support the HR department and the organization's goals

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Additional Requirements:

· Authorized to work in the U.S.

· Ability to work in-person in New York City (NY) for at least 3 days or more per week.

· Ability to travel to other Rising Ground sites as necessary.

Supervisory Responsibility:

Yes

Work Environment:

Corporate Office: This role operates in a professional office environment and routinely uses standard office equipment.

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday in our Headquarters at 1333 Broadway office in Midtown Manhattan. Work hours options are 9:00 am - 5:00 pm, 9:30 am - 5:30 pm, 10 am - 6 pm.

· Bachelor's degree in Human Resources, Business Administration, or a related field preferred.

· Minimum of 3 -5 years of experience in Human Resources or Customer Service, with at least 1 year in an onboarding or recruitment role.

· Previous experience in a supervisory or team lead role; with a proven ability to drive team results.

· Strong knowledge of onboarding processes, HRIS systems (ADP Workforce Now preferred), and compliance requirements.

· Excellent leadership, communication, and interpersonal skills.

· Operate with a high level of accountability and ownership.

· Proven ability to manage multiple tasks and projects simultaneously while meeting deadlines.

· High attention to detail and commitment to accuracy in all work.

· Strong auditing, problem-solving skills and ability to adapt to changing priorities.

· Ability to maintain confidentiality and handle sensitive information with discretion.

· Proficiency in business software applications, including Microsoft Office Suite, and Applicant Tracking System (ATS), systems.

Application & Interview Process 

While the interview process may vary slightly, the general process will be: 

• Application reviewed by Talent Acquisition Team member 

• Phone screen with Hiring Manager 

• Panel Interview with HR Leadership 
• Final Round with HR Management.

• Interview Decision & Feedback 

Our Compensation & Benefits 

The pay rate for this position is between $55,000 - $65,000/Yr., depending on experience and fit for the role. Rising Ground offers competitive compensation based on the midpoint of the market among not-for-profit organizations of similar size. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, Rising Ground does not negotiate compensation offers; instead, each compensation offer is determined carefully using external and internal benchmarking. You will have an opportunity to discuss compensation in more detail after you begin the application process.Rising Groundalso provides competitive, comprehensive benefits, recognition, and career development. Our current benefits include: 

• Medical, Dental & Vision Benefits 

• Flexible Spending Accounts 

• Wellness Program 

• Employee Assistance program 

• 401k Retirement plan 

• Holiday and Paid Time Off 

Our Commitment to Diversity, Fairness, and Belonging

Rising Ground is comprised of unique and valued individuals who together make the organization effective in assisting the children, adults and families who come to us for support. We believe that only when all employees contribute fully as their true selves can Rising Ground's true strength, vision, and values come to fruition. We recognize the ubiquitous social biases and structures that impact and shape the experiences of all people, including our own staff and people supported. Among the many biases present in our society that shape our personal and professional experiences race, gender, sexual orientation, and gender expression are all factors that can present hurdles. As such, Rising Ground is committed to being an anti-racist and inclusive organization that will actively strive to overcome both systemic and interpersonal biases that perpetuate oppression.

Equal Employment Opportunity Statement

It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.