Onboarding Specialist - Intern Summer 2025 - PatientPoint

Location: Cincinnati, Ohio (Hybrid)

Hybrid Schedule: 2-3 days in office

Job Summary

We are looking for a dedicated and detail-oriented Onboarding Specialist Intern to join our team at PatientPoint. In this role, you will guide new hires through a seamless onboarding process, ensuring their successful integration into our organization and our department.

As an onboarding specialist, you will collaborate closely with various departments to coordinate resources, conduct onboarding sessions, and address logistical needs. Your exceptional communication skills will be vital in effectively communicating our department function, PatientPoint products and value add, and department procedures for new hires. Additionally, you will facilitate connections between new employees and their colleagues, promoting collaboration and a sense of belonging within our company.

The ideal candidate will possess a fun-natured, enthusiastic, and motivational personality, capable of thriving in a fast-paced and dynamic environment. This position requires training, presentation and facilitation skills, process development, and experience with training teammates. The Onboarding Specialist Intern will report directly to the Training and Development Project Manager.

What You'll Do

• Plan and coordinate the logistics of new employee onboarding activities, including scheduling and preparing materials.
• Conduct onboarding sessions in a variety of formats including virtual and in-person sessions to introduce new hires to the PatientPoint Overview, value add, and procedures.
• Collaborating with HR, the hiring managers, and other Provider Solutions stakeholders to ensure a smooth transition for new employees.
• Monitor the progress and integration of new employees, identifying any challenges and providing support as needed.
• Conduct audits to identify gaps in training by utilizing reports, call monitoring, and job shadowing.
• Assist in maintaining a body of knowledge for training resources.
• Develop strategies and techniques to promote a positive learning environment.
• Support departmental initiatives and identify ways to enhance training effectiveness.

What We Need 

• Currently pursuing a degree in education, communication, instructional design, human resources, or a related field.
• Proficient in Microsoft Office Suite - Word, Excel, PowerPoint, Outlook, SharePoint, MS Forms. 
• Experience in creating training plans containing tests, hands-on activities, and other training materials.

Desired Qualifications 

• Experience with e-learning or virtual training delivery methods a plus.
• Awareness of the ADDIE model and Learning Management Systems a plus.
• Education or experience in adult learning strategies a plus.
• Familiarity with training creation or development tools such as Canva, Synthesia, Articulate, Storyline360, Adobe illustrator a plus.
• Salesforce experience a plus.

What You'll Need to Succeed 

• Ability to pick up new processes quickly and teach others.
• Will take initiative, has a positive attitude, team-oriented, self-motivated, and highly enthusiastic.
• Excellent communication; both verbal and written.
• Organized and detail-oriented with strong multitasking and time-management skills.
• Strong interpersonal skills and ability to establish rapport.