On-Site Support Analyst - Maximus

Maximus is seeking qualified candidates to join our team as an On-Site Support (OSS) Analyst at selected Hub locations. The primary responsibility of OSS personnel is to provide on-site support, troubleshoot user issues, conduct ad-hoc training, and ensure the successful deployment of the Department of Defense Enterprise Resource Planning (DoD ERP) system. This will involve rotational periods of travel for 120 days.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS158, P2, Band 5

Responsibilities:

• Geographically position support personnel to maximize value to the deployed community.

• Troubleshoot user issues, conduct ad-hoc training, and track, research, and escalate trouble tickets.

• Assist OSS customers using the DoD ERP to resolve issues related to process knowledge, incorrect master data, or systemic problems.

• Administer refresher training on key business process areas to end-user personnel.

• Provide support in the areas of Cost Management, Financials, Funds Management, Reimbursable, and Spending Chain.

• Support official documentation and resources to complete DoD ERP General Funds related business operations.

• Participate in regular conference calls with Deployment Team and Parent Financial Management Organization.

• Handle support inquiries via emails, phone calls, and Microsoft Teams calls with the deployed community.

• Coordinate with parent organizations to assist support personnel with DoD ERP General Funds issues and concerns.

• Aid in the resolution of end-user problems and incidents, escalating trouble tickets when appropriate.

Minimum Requirements

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS158, P2, Band 5

Required Qualifications:

• Active Secret Clearance.

• BS degree or 4 years of equivalent experience.

• 3+ years of overall IT experience.

• 2+ years of SAP experience.

• Prior DoD ERP General Funds experience.

• Excellent customer relationship skills.

• Strong problem-solving and critical thinking skills.

• Experience working in an application maintenance environment.

• Excellent communication skills.

• Proven success contributing to a team-oriented environment.

Desired Qualifications:

• Prior On-Site Support or Tier 2 experience.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.