On-Site Network Print Technician - LCI-Lawinger Consulting
Maplewood, MN
About the Job
This is an on-site network print technician role located in Maplewood, MN. The selected resource will be trained on client Print Support and processes and will join a team that provides support to the Global Printer environment platform.
- Implement Technical standards and practices, documentation, and direction for the Office Printing space, and also HP printers used in non-Office roles.
- Global Print Device Fleet security and configuration standards
- Global Print Server setup and management standards
- How-to’s and documents pertaining to print application use and management.
- Administer global HP print device fleet.
- Primary admin for Corporate Campus with 5,000 User base
- Consultant admin for HP Printers elsewhere: Site/Country IT leads get final authority.
- Manage firmware updates, device security, discovery and network device inventories.
- Assess, architect, test, deploy and administer Print applications.
- HP Access Control (Campus Cloud Printing)
- HP Web Jetadmin
- JetAdmin Security Center
- HP Secure Print (future Cloud Print solution)
- Administer lab and testing environments
- Print Device Lab
- Test print servers and application servers
- Dedicated test workstations in Citrix platform
- Perform testing and validation on incoming printer models; and pursuant to any proposed changes in config standards.
- Testing and validation of any print driver or application changes, updates, or new version deployments.
- Support for printers and print applications.
- Service tickets pertaining to Cloud Print system (problems, new device adds, etc.).
- Engage vendor support for owned Print applications.
- Final escalation point for HP printer problems/class-level issues.
- Consult and advise local IT regarding print-related problems and questions.
- Manage problem escalation to HP or relevant vendor when required.
- General consultation for any other non-standard application or environment printing issues (SAP, Mainframe, Citrix, Linux, Acquisitions, etc.)
- ITSM CI Hardware Swap and new CI registration approvals.
- Custodian for Print related AD Security groups and NPSA’s.
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Source : LCI-Lawinger Consulting