On-Call Customer Center Attendant at Embraer

The On-Call Customer Center Attendant supports the meal services provided at the Customer Center and the Concierge team. This employee is expected to be customer-oriented, respectful, discreet, friendly, and very organized.

The On-Call Customer Center Attendant position requires proactivity, attention to detail, the ability to read social cues, and good people skills that help anticipate customer needs and provide them with a great experience.

Job Duties:

Buffet Service:

• Set up meeting rooms for buffet-style lunches with China, silverware, glasses, utensils, and disposables
• Re-plate some meals that come from the caterers on Embraer platers
• Serve breakfast, lunch, and snacks to designated meeting rooms
• Clear the meal service, reset the area with dishes
• Load the dishwashers and hand wash delicate items
• Polish and ensure all dishes are spotless; put clean dishes away
• Clean the kitchen working area
• Abide by food safety standards to ensure the safety of our customers

Plated Dining Services:

• Set up the dining room for plated service
• Serve meals and take drink orders
• Clear and reset the room once service is concluded
• Load the dishwashers and hand wash delicate items
• Polish and ensure all dishes are spotless; put clean dishes away
• Clean the kitchen working area
• Abide by food safety standards to ensure the safety of our customers

Stock:

• Restock consumable supplies in all meeting rooms, mini fridges, coffee carts, buffet credenzas, etc.
• Maintain the kitchens and stock areas organized and clean
• Check and keep track of expiration dates of supplies
• Nicely arrange snack baskets for customer meetings

Organization and Cleanliness:

• Maintain the kitchen and work area clean and organized
• Help the lead server clean coffee pots, coffee machines, microwaves, fridges, coffee makers, and so on
• Notify the lead and supervisor of any broken/missing/damaged crystal ware and serve ware items so replacements can be purchased
• Ensure dishes are clean when setting up for customer use

Notes:

• Due to the nature of the work, you may be required to stay on your feet for long periods of time
• Embraer will provide the uniform
• Other duties may be assigned
• Professional personal presentation and hygiene are required

Basic Qualifications:

Education:

• High School diploma completed
• Valid food handling certificates (or similar) are required
• Restaurant or hospitality-related certificates preferred

Experience:

• Minimum of 3 years demonstrated experience in the restaurant and/or hospitality industry
• Excellent oral communication skills
• Basic knowledge of MS Office applications
• International/intercultural experience preferred

Knowledge, Skills & Abilities:

• Ability to calmly work under pressure while maintaining a professional demeanor
• Ability to be detail-oriented and resourceful in a customer-focused environment
• Ability to anticipate customers and guests’ needs
• Bilingual language skills preferred but not required

Working Conditions / Environment / Special Requirements:

• Ability to work in a safe, professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations
• Employees will be subject to random drug and alcohol testing under FAA regulations
• Professional appearance and demeanor to support business needs
• Formal and business casual attire required; uniform will be provided
• Availability for both traditional and nontraditional business hours

General Commitment for All Employees:

• Commitment to company values and compliance with department norms, policies, directives, and procedures
• Incorporate Lean and P3E processes and concepts into daily activities
• Strive for continuous improvement in processes and procedures
• Honor and protect confidential and proprietary documents and information
• Satisfy work schedule requirements

About STS Technical Services:

STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense, and industrial industries.

Our professional recruitment teams place talented individuals in exciting career opportunities at client locations worldwide.

If you want to speak directly to a recruiting professional, please call 1-800-359-4787.

STS Technical Services is an equal opportunity employer.

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