On-Call Banquet Server - Quad Club
Chicago, IL 60637
About the Job
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:The Quadrangle Club is the faculty and social club of the University of Chicago. Established in 1893, the Quadrangle Club has played and continues to be an important role in the intellectual fabric and life of the University of Chicago. Over the decades, the Club has been a place where Nobel laureates, faculty and numerous other scholars have hosted discussions about topics and ideas that have shaped the world. The Club is housed in a historic facility designed by Howard Van Doren Shaw.
Overview:The Quadrangle Club is the faculty and social club of the University of Chicago. Established in 1893, the Quadrangle Club has played and continues to be an important role in the intellectual fabric and life of the University of Chicago. Over the decades, the Club has been a place where Nobel laureates, faculty and numerous other scholars have hosted discussions about topics and ideas that have shaped the world. The Club is housed in a historic facility designed by Howard Van Doren Shaw.
to their needs and making them feel comfortable and well taken care of. Ideal candidates have stamina, a
charismatic personality, attention to detail, and the ability to multi-task in a fast-paced environment.
Servers focus on opportunities to enhance the guests’ event by their ability to create memorable and
personal experiences.
1. Adheres to the steps of service according to the service standards
2. Familiar with various styles of service, including European Family Style Service
3. Familiarizes him/herself with all menu items, wine and beverage lists
4. Set up for events to include setting silverware, folding napkins, preparing drinks, placement of center
pieces
6. Assists as needed with event room setup according to meal period and table needs
7. Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring
workstations are stocked
8. Ensures all opening, on-going and closing side work is complete and signed off by a manager on duty
9. Serves food and beverages to guests
10. Removes dishes, glasses, silverware or other items from tables/counter tops and takes them to the kitchen
11. Cleans and sanitizes tables and/or counters & seats after guests are finished
12. Answers questions relating to menus items
13. Explains how various menu items are prepared, cooking methods and ingredients
14. Takes into consideration any special request and dietary issues made by the guest
15. Provides general property information
16. Offers warm and sincere welcome/farewell for all guests
17. Maintains an up to date working knowledge of all Forum amenities as well as any special events
18. Interacts with staff in a professional manner, assisting other departments with necessary information
19. Ensures final quality check on food and beverage items prior to serving guests
20. Monitors assigned tables for customer satisfaction, quality and additional service
21. Addresses any guest issue promptly and with high concern
22. Provides assistance to other event and restaurant staff as needed
23. Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken
locks and suspicious persons). Reports all safety incidents to on-duty supervisor
24. Acts with responsibility towards all company property, supplies and equipment
25. Maintains a professional appearance according to the dress code standards
26. Remains alert, courteous and helpful to the guests and colleagues at all times
MARGINAL FUNCTIONS:
1. Maintain open communication with management and other employees.
2. Be well organized and efficient.
3. Respond to any reasonable task as assigned by supervisor or manager.
4. Help in other areas of the restaurant, including seating guests.
Qualifications:
❖ Minimum of 4 years of food and beverage experience required
❖ Minimum of 2 years of banquet, event and/or catering serving experience preferred
❖ Preferred experience in a 4-star, 5-star venue with synchronized service
❖ Adequate knowledge of wine, beer, cocktails, and spirits
❖ Must be able to work under pressure in a fast-paced environment
❖ Exemplify the Forum by maintaining a professional and welcoming appearance
❖ Must have a passion for creating an exceptional experience for all guests
❖ Must be able to read, write and speak English
❖ Must be able to accurately follow instructions, both verbally and written
❖ Must possess excellent communication skills
❖ Must always ensure a teamwork environment
❖ High school education required