Ombudsman investigations specialist - American Technology Consulting

Candidate Responsibilities:* Answering phones and maintain phone log* Enters complaint, case, and assessment information in web-based documentationsystem* Tracks incoming reports and information such as Adult Protective Servicesreports, nursing home discharge and transfers* Assists the District Ombudsman Manager (DOM) with preparing and arrangingmonthly ombudsman district council meetings* Imputing data into RTC Data Base* Working with Microsoft Office Suite (Excel, Word, Outlook, Adobe)* Investigates and resolves long-term care facility residents' complaints* Identifies significant individual and systemic problems affecting residents* Tracks inventory of office items such as forms, brochures, promotional items,office supplies, and electronic equipment* Conduct facility on-site assessments* Assists in preparing, processing and maintaining volunteer paperwork includingapplications, travel, activity reports, and continuing education training hoursExperience Required:* 1 year of professional office experience* Strong data entry and typing skills* Attention to detail* Knowledge of the rules governing Ombudsman investigations and assessments* Ability to collect and analyze evidence* Knowledge of basic investigative techniques, including writing accurateinvestigative reports* Good organizational skills