OIPA Technical Lead - Cognizant Technology Solutions

About Us:

Cognizant is one of the world's leading professional services companies, redefining clients' business, operating, and technology models for the digital era. Our outstanding industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

Cognizant Technology Solutions is looking for a OIPA Technical Lead to join our team of IT professionals in a permanent role. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you!

Responsibilities:

• Incident & Service Request management & triaging

• Root Cause Analysis of Incidents and defects

• Driving Continuous Improvement through identifying automation opportunities and identification of defect/CRs through pattern analysis of Walk Ups (Service Requests) and Incidents

• Rule Configuration in OIPA

• Defect fixing

• Communication and coordination with OIPA peripheral teams, Infra teams if required

• Coordination with offshore teams

• Report status to management

• Customer Collaborator Management including Customer IT and Business teams

Required Qualifications

• Development experience in OIPA (ORACLE Insurance Policy Administration)

• Experienced in Life & Annuity Policy Lifecycle and Capabilities such as New Business, Renewal premiums, Policy servicing, Claims etc.

• Knowledge of Service Now, Incident & Service Request management, RCA for tickets

• Basic ITIL and Managed Services process knowledge

• Experience in Customer partner management

• Effective and sound verbal and written communication skills

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Mar 13 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.