OIM Analyst - Wipro Limited

About Wipro :

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.

We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.

We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

• A PROUD HISTORY OF OVER 75 YEARS
• FY22 REVENUE 10.4 BN USD
• WE’RE PRESENT IN 66 COUNTRIES
• OVER 1,400 ACTIVE GLOBAL CLIENTS

Role : OIM Support Analyst

Onsite : Austin Location, Phoenix Location

JD:

We are looking for an OIM Support engineer, who would be helping our production support team with Client interaction, Providing Technical Solutions, Task management, Technical support to team, implement Upgrade /enhancements, perform root cause analysis and implement operational/technical improvements.

• Excellent attention to detail and work load management, responsive to emails, pings.
• Attends daily meetings with the customer and has current knowledge of status of open items. Able to identify roadblocks.
• Excellent communication skills both written and oral with ability to directly and clearly articulate technical issues and impact to business. 
• Must be comfortable estimating timelines for resolution and then making sure dates are met.
• Hands-on experience supporting OIM 12c in a mature production environment that is used for traditional A/C/D with heavy focus on recertification cycles.

This includes responding to client incidents about not getting expected results, working with the results of monitoring and researching/resolving issues, etc. 

**This is not about deploying new instances but does involve supporting an environment that is still being modified (new applications being added, policies modified).

• Responding End Clients’/Users’ queries and helping them to fulfil their objectives
• Implement bug fixes, resolve issues to closure, Error free good quality production deployment is essential.
• Skills to perform root cause analysis and take care of support issues, troubleshooting and Incident management
• Ability to resolve incidents, do root cause analysis, ability to identify patterns of repeating issues.
• Work with product vendors (Oracle, Ping) to resolve issues. 
• Previous experience with Remedy and JIRA a strong plus.

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.