Oil & Gas A/R Support - Customer Portal Administrator - SNF Holding Company

SUMMARY:

This position is a support role for Accounts Receivable. It is primarily responsible for uploading SNF Oil & Gas invoices into customer portals and following through to ensure they are approved for payment.  The successful candidate must exhibit boldness and initiative in utilizing all avenues of communication when dealing with Senior Buyers, Portal Tech Support, and A/P Clerks and Managers with the ultimate goal of facilitating invoice payment while simultaneously providing a positive customer experience.

RESPONSIBILITIES:

• Acquire and maintain log-in credentials for invoicing modules of SNF’s Oil & Gas customer portals, including, but not limited to:

• Ariba
• Cortex
• HSN
• Open Invoice
• SAP Fieldglass

• Learn to navigate customer-specific modules within each of the platforms mentioned above.
• Upload SNF Oil & Gas invoices and all other customer-specified supporting documents into customer portals.
• Maintain a list of uploaded invoices to track their status (submitted, approved, rejected).
• Generate and submit a weekly report to the Supply Chain VP and Customer Service Director that tracks unapproved invoices and resolution attempts made.
• Check customer portals daily to review invoice status.
  • If approved, confirm approval status in SNF’s ERP system.
  • If pending, follow up with the customer to push for approval status.
  • If rejected, contact the customer for resolution.
• Liaise with customer A/P, customer Procurement, SNF A/R, and SNF Customer Service to resolve invoicing disputes and facilitate invoice payment.
• Update SNF’s “Portal Playbook” and “Portal Instructions” to document and maintain up-to-date customer contact information as well as customer-specific processes within each portal.

Requirements

• High School Diploma required.  A college degree is strongly preferred, preferably in Accounting or another Business discipline.
• General computer proficiency and experience in ERP and MS Office software applications, including MS Word and MS Excel, are required.
• Soft skills:  Logic, reasoning, motivation, persistence, self-starter, time management, organization.
• Communicate effectively and professionally both verbally and in writing.

BENEFITS:

• Competitive Salary
• Medical Benefits
• Dental Benefits
• Vision Benefits
• Flexible Spending Accounts
• 401(k) Savings Plan
• Vacation Days
• Incidental Days
• Paid Holidays
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Tuition Reimbursement
• Employee Development & Training

*LI-SNF

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