Office Support Specialist - Flow Control Group

Office Support Specialist

Carlstadt, NJ, USA Req #290

Thursday, December 14, 2023

Company: Components & Controls, Inc.

Summary/Objective

The AR/AP/Customer Service Specialist will work closely with the General Manager in ensuring accurate and timely operation of the business' accounts receivable, accounts payable and customer service functions.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Support daily customer invoicing and credits

• Review accounts receivables, follow up on past due accounts, and determine root cause
• Reconcile order acknowledgements and packing slips to purchase orders
• Reconcile packing slips to invoices for payable entry
• Reconcile check stubs to paid invoices
• Proactively follow up on large dollar invoices
• Maintain records, collection notes and customer information within the ERP system
• Email monthly statements to all customers
• Review credit applications and approve credit limits/terms for new accounts
• Review sales orders placed on credit hold
• Process new supplier applications and secure open credit
• Evaluate customer pay history to determine if account needs to be placed on hold or credit limit modified
• Resolve unauthorized deductions and work closely with sales to resolve disputes
• Process customer's credit card payments
• Weekly reporting to produce portfolio collection queues
• Enter new customer records with associated detail (such as tax forms)
• Customer service duties include answering phone calls, responding to emails and customer order entry into ERP system.
• Establish strong partnerships with sales team
• Develop relationship with external customers and be responsive to their requests
• Work closely with General Manager on a daily basis

Competencies

• Excellent verbal and written communication skills.
• Proficient in MS Office with a strong proficiency in Excel.
• Ability to work independently and in a fast-paced environment.
• Ability to anticipate work needs and interact professionally with customers.
• Excellent organizational skills and attention to detail.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday (8:30 am to 5:00 pm ½ hour lunch).

Required Education and Experience

• Associates degree in Finance or Business minimum.

• At least 3-5 years of experience in B2B collections

Preferred Education and Experience

• Prior work related use of advanced excel skills.
• Prior work related use of Microsoft Office tools.

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No Agencies, Please

Other details

• Pay Type Hourly