Office Support Specialist, Advising - LAS Student Academic Affairs Office - 1028353-6689 - Masco Corporation

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12406486 Office Support
Specialist, Advising
Student Academic Affairs Office
College of Liberal Arts & Sciences
University of Illinois at Urbana-Champaign
The College of Liberal Arts & Sciences is home to 15,000 students; 1,300
faculty and staff; and over 186,000 alumni. The college is home to more
than 65 units and 70 plus majors. LAS is a diverse and dynamic place
made up of incredible people doing impactful work every day at the heart
of the university.
The LAS Student Academic Affairs Office (SAAO) supports the academic,
personal, and professional development of every student. Through
collaborations across academic advising, academic achievement program,
career services, first year experience program, honors program, and
international programs, we support students, promote inclusive dialogue,
recognize diverse experiences, and encourage them to design experiences
that enable their success.
Job Summary
The Office Support Specialist provides specialized support for the
Executive Assistant Dean as well as the Admissions/Records Officer and
Academic Advising units, and general support for the College of Liberal
Arts & Sciences (LAS) Student Academic Affairs Office (SAAO).
Duties & Responsibilities
Primary support for the Executive Assistant Dean
Maintains calendar, coordinates meetings, and prepares materials.
Event planning: schedules, secures locations, and prepares materials for
academic success workshops, advising forums and other advising and
records events.
Serves as first point of contact for communication with the Executive
Assistant Dean.
COAR Assignment
Authorized by Office of the Registrar to assist with curriculum, course
schedule, and registration changes in Banner, requiring a high level of
accuracy and problem-solving ability.
Serves as the primary COAR user for the Access and Achievement Program.
Serves on a rotation of COAR users who support the LAS Student Academic
Affairs Office.
Assists with regular interoffice Banner training and troubleshooting.
Processes All Petitions
Process late/retro course drop, retro-withdrawal, and other student
special request petitions, including course substitutions, residency,
advanced hours, study abroad, general education, non-primary language
accommodations, and duplicate credit.
Ensures student has submitted all materials, communicates with students
regarding the petition process.
Supports the LAS Embedded Advisors Program and the LAS Director of
Advising by scheduling training sessions, regular meetings, and
providing other office support as needed.
Reviews online grade change requests, verifying updated GPA and academic
standing information. Processes paper grade change forms and flags any
record that may need academic standing updates based on the grade
change.
Coordinates messaging to students removed from the graduation list at
the end of each term as well as other communication from the ARO unit.
Backup support for the Associate Dean and Assistant Dean for Student
Services. Coordinates meetings and secures meeting rooms; other duties
as needed.
Serves as backup for Front Desk Receptionist and assists during peak
periods of student traffic.
Performs other related duties as assigned to further the mission of the
unit.
Processes initial Student Engagement Reports, initiating communication
with students of concern, then recording results or referring to
advising staff for further action.
Main phone line support; responds to inquiries or transfers calls to
appropriate support staff, deans, advisors, or units.
Serves as Faculty Academic Integrity Reporting (FAIR) Office Support
Monitors new infractions and places registration holds as needed.
Lifts holds when cases are closed. Submits Incomplete rade requests at
end of terms for outstanding FAIR cases.
Enters Study Abroad course approval information (for LAS courses) into
the approval database.
Required Qualifications
1. High school diploma or equivalent.
2. Any one or combination totaling two (2) years (24 months) from the
categories below:
A. College coursework in any curriculum, as measured by the following
conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate's Degree (60 semester hours) equals eighteen months (18
months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor's Degree (120 semester hours) equals three (3) years (36
months)
B. Work experience performing office/clerical activities, including the
use of computer systems.
3. One (1) year (12 months) of work experience comparable to the second
level of this series.
Successful candidates will have:
Ability to communicate effective