Office Support III (District Attorney) - County of Berks

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POSITION SUMMARY:

The Office Support III in the District Attorney’s Office works directly with Assistant District Attorneys, County Detectives, and management staff by performing clerical duties including, but not limited to, answering telephones, maintaining the Prosecutor’s Management System, typing/generating reports and correspondence necessary for the processing of criminal court cases, and performing a variety of office support tasks as required.

POSITION RESPONSIBILITIES:

Essential Functions

• Enters, manages, and maintains all criminal case information in office electronic databases and statistical programs.
• Communicates daily with law enforcement, victims and witnesses, and other County agencies concerning criminal cases, including but not limited to appearance dates, other important dates, and case status.
• Maintains calendar of significant dates and prepares files for disposition
• Prepares numerous types of computer-generated forms and correspondence necessary for the processing of criminal cases, specifically involving the manipulation of data fields 
• Answers telephones and performs related receptionist duties

Non-Essential Functions

• Assists clerical support personnel as necessary

MINIMUM EDUCATION AND EXPERIENCE:

• High school graduation or possession of a G.E.D. Certificate from a recognized issuing agency.
• Prior legal secretarial experience, preferably in a District Attorney’s Office or in a private law firm with an emphasis on criminal practice.
• Prior experience utilizing computer database programs to retrieve and manipulate information, as well as word processing experience.
• Prior customer service experience with an emphasis on heavy contact with both the general public and all levels of professionals, both face-to-face and by telephone.
• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

• Successful completion of employment background check, including NCIC criminal check.
• Able to obtain security clearances and satisfactorily complete the training necessary to perform NCIC checks, as well as obtain authorization to utilize the internet based “J-Net” system.
• Able to communicate effectively using the English language, both orally and in writing.
• Knowledgeable in the use of multi-line telephone equipment.
• Good, accurate typing skills using either a typewriter or computer keyboard, with the minimum acceptable speed of 45 WPM with 85% accuracy
• Possess basic understanding of word processing software (Microsoft Word preferred) and database concepts.
• Understanding of office methods, rules, practices, and procedures.
• Capable of understanding and carrying out oral and written directions.
• Able to maintain cooperative working relationships with those contacted in the performance of duties, including all other employees. 
• Tact, discretion, and professionalism in dealing with members of the public.
• Ability to handle stress.
• Physical presence in the office is required.

PHYSICAL DEMANDS:

Physical lifting of multiple files and file boxes as necessary.  Maximum weight of boxes is 15 pounds, which is usually required approximately once per week.

WORKING ENVIRONMENT:

Clean, climate-controlled office setting.

This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant/employee. It is not intended to create a binding employment contract nor cover every detail of the position and may be changed where appropriate.