Office Supervisor - Dental at Compass Health Network

Wentzville, MO

About the Job

The Office Supervisor-Dental is part of the person-centered integrated care team and is responsible for patient flow and staffing in the dental areas. Provides direct supervision to the following position: Customer Relations Specialists. Provides back-up for these positions as needed.

This is a full-time, benefit eligible position. Typical schedule is Monday - Friday 8:00am - 5:00pm, hours may vary within hours of operation if needed.

ESSENTIAL FUNCTIONS – JOB SPECIFIC

Responsible for efficient and effective front desk operations

Ensures excellent customer service experience for all internal/external customers

Maintains positive, goal-oriented work environment

Ensures that assigned staff are adhering to established protocols

Consistently address, document and review personnel concerns with Office Manager-Dental

Responsible for verifying accuracy of payment posting and batches for direct staff

Verifies accuracy of batches prior to making bank deposits

Completes bank deposits

Provides batch reports and deposit reports to Administration

Reviews and signs off on all sliding fee paperwork

Serves as the initial contact for the resolution of problems, escalated or difficult issues regarding patient complaints and other matters

Schedules CRS staff to ensure coverage for office locations

Works to ensure provider scheduling is correct

Staff Management and Development

Supervise Customer Relations Specialists

With Office Manager-Dental, assure adequate staffing patterns to meet needs

With Office Manager-Dental, orient new personnel as needed

Disseminate information regarding policies and procedures to direct reports

Perform performance evaluations for direct report staff

Provide back up to staff as needed; including, but not limited to, answering phones, scheduling and collecting copays, etc.

Will ensure that staff seek culturally competent services and service providers to meet the unique cultural needs of each patient

Provide back up as needed for the following duties:

Registration of new patients

Enters new patient demographics, including insurance coverage, per completed intake paperwork

Reviews intake paperwork for completeness for medical, dental and behavioral health

Meets with new patients to review client information data for accuracy and explain agency Missed Appointment/Cancellation/Payment policies and collects co-payments for all patients, if applicable

Reschedules or assists patient in making payment arrangements, per agency policy, if patient does not have their co-pay

Verifies patient’s eligibility for the sliding fee scale if they report no income

Provide Office Manager-Dental with reports on office efficiency and patient flow as requested.

Advise Office Manager-Dental of any concerns or problems reported by patients or with current patient flow protocols

Attends monthly staff meetings as required

Conducts self in accordance with Compass Health’s employee manual

Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations