Office Specialist - Front Desk - Davis Behavioral Health
Syracuse, UT
About the Job
Davis Behavioral Health (DBH) is seeking a full-time Office Specialist - Front Desk worker to join its Clinical Support team and work in its Syracuse outpatient clinic.
DBH is committed to providing exemplary customer services to its clients and employees. As a member of the Clinical Support team, the Office Specialist - Front Desk positions perform essential tasks related to making clients feel welcome and valued when they check in for appointments. Office Specialists are the first point of contact for most of the DBH clients when coming for treatment and create the critical first impression.
Essential Job Functions
The Office Specialist - Front Desk must be able to perform the following essential job functions:
- Greet clients in a prompt, warm, and friendly manner.
- Gather client and insurance information efficiently and accurately.
- Request, collect, and process co-pays and other payments from clients at the time of service.
- Convey all necessary information related to the client's appointment.
- Work within DBH's electronic medical record system and have a working knowledge of HIPAA and other privacy laws.
- Answer telephones, screen calls, take messages, and provide information to the appropriate source, when necessary.
- Monitor the work area to ensure that it remains safe, secure, and well-maintained.
- Be knowledgeable about the crisis system and know when and how to activate it.
- All other duties as assigned related to the needs of the organization.
The clinical support staff at DBH provide the first impression for its clients and play an important role in helping clients who may be struggling with their mental health, which is why providing excellent customer service in a prompt manner is critical.
Schedule
- Monday through Thursday 7:45 am to 4:00 pm
- Friday 7:45 am to 5:15 pm
- 30-minute lunch 2:00 pm to 2:30 pm
Required Qualifications
- High school diploma, or equivalent.
- Must have reliable transportation and a valid driver's license.
- Must complete and maintain First Aid and CPR certification.
- All employees at DBH must successfully pass a pre-employment criminal background check as well as a pre-employment drug screening. Since Davis Behavioral Health works with Federal grants the company and its employees must comply with the Federal drug laws, including no use of medical marijuana.
Desired Skills & Abilities
- Ability to provide exceptional customer service to DBH clients and employees.
- Proficiently utilize required systems and/or equipment related to performing essential functions of the job.
- Ability to work independently and effectively.
- Ability to develop and maintain effective working relationships with colleagues and clients.
- Ability to communicate effectively orally and in writing.
- Ability to maintain client confidentiality.
Compensation
- Starting pay for this position is $15.75 per hour.
Required Experience
Minimum Qualifications
The successful candidate must:
- Be at least 18 years old.
- Have a high school diploma or equivalent.
- Possess strong verbal communication skills.
- Have demonstrated professional customer service experience.
- Demonstrate compassion, courtesy and respect to all clients and their families.
- Have exceptional interpersonal skills with the ability to establish immediate rapport with clients.
Desired Skills
In addition to the required minimum qualifications, the successful candidate is expected to have have the following skills:
- Computer knowledge, including keyboarding (typing) skills.
- Possess proficient working knowledge of Microsoft Office Suite and other computer programs.
- Previous experience working in a medical office and/or familiarity with medical terminology preferred.
- Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred.
Spanish
Preference will be given to candidates who are bi-lingual English/Spanish; however, this is not a requirement.
Benefits
Davis Behavioral Health, Inc. offers an incredible valuable and comprehensive benefits packages to eligible employees. A copy of the current DBH Benefits Guide is available upon request.
DBH benefits include:
Medical Insurance with multiple plan options - The current carrier and network is SelectHealth Share.
- High Deductible Health Plan with a sizeable employer Health Savings Account contribution
- Traditional Health Plan
Dental Insurance - The current carrier and network is Dental Select Platinum.
Vision Insurance - Offered by Opticare of Utah
Flexible Spending Account (FSA)
- Annual healthcare spending limit: $2,750
- Annual dependent care spending limit: $5,000
Retirement
- Utah Retirement System participating agency
- 401(k) - DBH matches up to 2% of annual earnings
- Voluntary employee-funded options available (457 Plan Roth IRA)
Life and Accidental Death and Dismemberment Insurance
- Basic Life and AD&D Benefit Amounts
- Employee:2x your base annual earnings, rounded to the nearest $1,000, to a maximum of $300,000
- Spouse: $10,000
- Child(ren): $5,000 on each eligible dependent child
- Voluntary Life and AD&D Insurance
Long-term Disability
Health Reimbursement Account offered to employees to voluntarily opt out of DBH medical and/or dental insurance
- Up to $2,860 per year contributed by DBH after required employee contribution
Voluntary Insurance - Administered by Allstate
- Voluntary Accident
- Voluntary Identity Protection
- Voluntary Critical Illness
Employee Assistance Program (EAP)
- Offered through the SelectHealth LiVe Well program.
Davis Behavioral Health is an equal opportunity employer.
DBH Criminal Background Check & Drug Screening Disclaimer
Davis Behavioral Health is a drug-free workplace and requires all employees to successfully pass a pre-employment drug screening. DBH will not hire individuals currently using illegal drugs or abusing alcohol; therefore, making employment at DBH conditional upon successfully passing pre-employment drug screening by providing a valid sample. Candidates who are offered employment are required to report for a drug screen at an Intermountain WorkMed location within 24 hours of being requested to do so by the DBH Human Resources Department.
Davis Behavioral Health works with Federal grants and must comply with the Federal drug laws, including no use of medical marijuana.
Further, all employees at DBH must successfully pass a pre-employment criminal background check as part of DBH's licensing agreement with the State of Utah. Failure to pass either screening will result in the termination of any job offer submitted and/or employment for any individual who has started employment while the criminal background screening is in process. Pending and/or open charges will likely impact a candidate's ability to pass the pre-employment criminal background screening.