Office Services Associate - The Millennium Group

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

Mail Duties

• Responsible for all incoming/outgoing mail services; receives, sorts and distributes all mail, packages, and office supplies daily, ensuring that all packages and accountable mail is tracked and signed for.
• Ensure timely, efficient, and effective mail sweeps throughout various floors.

Switchboard Duties

• Answer the main telephone line into headquarters; Track intra-company and executive calls for monthly metrics.
• Direct all intra-company calls to appropriate departments.
• Answer Executive telephone lines as needed.
• Escalate external customer concerns to the appropriate department.
• Check voicemail and route messages to appropriate parties.
• Stock replacement signage drawer allowing hospitality floor representatives to utilize, as needed.
• Update mock copy board in Service Center with all approved postings.

Conference Center Support

• Set up conference rooms/beverage requests per the schedule provided by the Conference Room Reservation Team.
• Maintain Conference Center furniture cleanliness and organization in the assigned storage room.
• Load and start dishwasher with all dirty dishes daily.
• Ensure all beverage set-up dishes are clean, including brewers, carafes, ice buckets, tongs, and condiment holders.
• Report Restroom issues to Central Services Team Member for resolution via Issue Log.
• Restock all coffee, tea, pop, water, condiments, and general canteen supplies.
• Other duties as assigned by management.

Qualifications:

• HS Diploma or equivalency required.
• Working knowledge of mail/distribution basics or office experience equivalent.
• Working knowledge of Microsoft Products including: Word, Excel, Outlook, and Teams.
• Must demonstrate exceptional customer service skills; adaptable to a dynamic environment while possessing strong interpersonal skills.
• Must be able to learn new skills quickly.
• Flexible and able to juggle multiple, and at times, conflicting priorities.
• Strong initiative required; ability to work independently with minimal direct supervision.
• Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers.
• Exhibits superior verbal and written customer service skills.
• Maintains confidentiality while working with highly sensitive materials.
• Able to walk, bend, kneel, stand, and/or sit for extended periods of time.
• Able to lift or move 50lbs or greater at times.

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