Office Operations Manager at Mackinac Island Ferry Company
St. ignace, MI 49781
About the Job
Join our Dynamic Team – Now Hiring an Experienced Office Operations Manager!
Premier Northern Michigan company near Straits of Mackinac. Nestled in the picturesque settings of Northern Michigan, our location is a magnet for tourists and history enthusiasts from around the globe. We thrive during the bustling warmer months and cater to adventure seekers throughout the year.
We are on the lookout for a dedicated and experienced Office Operations Manager to steer our team towards excellence. If you are passionate about delivering exceptional customer service and relish the idea of working amidst the serene backdrop of open waters, your search ends here!
Your Contributions to the Team:
- Oversee and coordinate activities for our visiting groups.
- Work with sales teams to communicate schedules, services, and requirements.
- Uphold outstanding customer service standards across all operations.
- Lead and mentor team, including Office Managers, Store Manager, and Customer Service Crew.
- Manage training, scheduling, and development.
- Oversee ticket and retail sales, both in-store and online.
- Administer our ticketing system and ensure its up-to-date functionality.
- Coordinate internal and external communication of ferry schedules.
- Supervise financial transactions and safeguard assets.
Experience and Qualifications:
- Minimum 4 years of experience in an Office Management role.
- Proven expertise in Group Sales, Retail and/or Tourism sector.
- Exceptional customer service acumen.
- Track record of leading and nurturing teams.
- Proficient in Microsoft Office suite and adept at POS systems.
Perks of being on the Team:
- Competitive salary and benefits including health insurance and paid time off.
- Participate in our Simple IRA plan with company match.
- Enjoy limitless pass and exclusive VIP passes for friends and family.
- Benefit from various discounts and participate in company-sponsored events.
- Forge lifelong friendships and create unforgettable memories.
- Work in an environment that prides itself on equal employment opportunities.
Embark on a rewarding journey with us and embrace the opportunity to meet individuals from all corners of the world, all while savoring the natural beauty of Northern Michigan daily.
Apply Now to become part of our team!
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