Office Operations Manager - Ideal Home Care Services

POSITION SUMMARY:

The Office Operations Manager is responsible to support the office operations by maintaining office systems and supervising staff. The OOM is accountable for all activities and departmental operations.

QUALIFICATIONS REQUIREMENTS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Responsible accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE:

• Previous home care experience and managerial experience
• Associates degree in related field

LANGUAGE SKILLS:

• Ability to read and comprehend simple instructions, short correspondence, and memos,
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization,
• REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form

OTHER SKILLS AND ABILITIES:

• Able to track census information, delegate and manage processes, ability to utilize basic computer software integral to agency operations after initial training period. Knowledge of Department of Health rules and regulations, this is just to name a few of the expected skills and abilities.
• PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, The employee may be required to lift and/or move up to 25 pounds, Ability to work in a stressful environment and to effectively deal with stress may be expected.

SUPERVISORY RESPONSIBILITY

• This position has supervisory responsibilities.

POSITION TYPE/EXPECTED HOURS Of WORK:

This is a full-time exempt salaried position. You are expected to be available at all times. A start time of 9a is expected.

TRAVEL:

Local travel to various sites is required.

DUTIES AND RESPONSIBILITIES: (OTHER DUTIES MAY BE ASSIGNED)

SUMMARY OF JOB FUNCTIONS:

• Oversee the office operations processes to ensure productivity and quality
• Hire caregivers, office personnel, train and supervise staff
• Ensure that the numbers and qualifications of personnel available to provide services are sufficient to meet the medical, nursing, and therapy needs of the clients
• Ensure that policies and procedures meet Federal, State, and accrediting organization’s regulations and standards
• Assist in the implementation of new and revised policy and procedures
• Assist the coordinating department with staffing issues when needed
• Assist the recruiting department with hiring processes and strategies
• Process new clients to agency service
• Educate community to the agency programs by interacting with numerous individuals and groups.
• Attend networking meetings when needed
• Measure results against standards and make necessary adjustments
• Completes operational requirements by scheduling and assigning employees
• Respond to client complaints and provide resolutions
• Respond to staff, Case Managers, Managed Long Term Care and DOHcomplaints or concerns
• Keep administrator informed by reviewing and analyzing special reports
• Maintain office staff job results by coaching, counseling and disciplining employees
• Maintains professional and technical knowledge by attending educational workshops
• Assist administrators with projects
• Participate in regulatory audits
• Manage overtime
• On call duty