Office Moves Technician - 1753 - KeyLogic Systems

Position: Office Moves Technician
Location: Livermore, California
Salary Range: $21.85 - $26.83 per hour
Clearance: Clearable to Q

KeyLogic is seeking an Office Moves Technician to support the IT program at a major national laboratory.

Performs varied administrative duties with a relatively broad scope to support an organization’s programs, projects, and activities. Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Maintain effective and efficient adherence to the Event Management Process. Review system and application logs and verify completion of scheduled jobs, including system backups.

Make suggestions to enhance existing processes and procedures, observe and control the status and performance of system components, servers, and network facilities. Answer incoming problem calls from customer and internal sites and resolves associated tickets. Write incidents reports & document events. Follow procedures; provide updates, ask questions, take action, follow up on missing, incomplete or unresolved issues.

Responsibilities:

• IMAC Support - IT equipment Install/Move/Add/Change
• Disconnect and reconnect PCs and other peripheral electronic desktop components.
• Record basic system information on PC Disconnect/Reconnect Checklist
• Possess the ability and willingness to assist the moving crews if needed.
• May be required to set, offset, push, pull, lift, carry and move computer equipment, furniture, miscellaneous equipment, and boxes as required.
• Perform network connectivity testing.
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles.
• Desktop/laptop tech support (Mac and PC)

Qualifications:

• High School Diploma
• Possess two+ years of demonstrated PC support, diagnostic/troubleshooting & repair experience, including a solid working knowledge of PC operations including hardware, operating systems and network settings.
• Should be trained in the prevailing operating system(s) & hardware systems used at the client site.
• Demonstrate formal customer service & technical training.
• Possess experience with equipment & software installation & upgrades.
• Due to the nature of the work & its location, U.S. Citizenship is required.

Desired:

• Associate Degree or higher in Computer Science, Information Systems, or similar
• CompTia Certifications, such as A+ or Network+ are desired.
• Microsoft Certifications, such as MCSA Windows is desired.
• Apple Certifications, such as ACSP or JAMF Certs are desired.
• Active U.S. Government Clearance