Office Manager - Always Family HomeCare

Job Description

Are you passionate about assisting senior citizens? Are you a warm conversationalist who enjoys understanding people’s needs? Do you enjoy working with clients and fellow employees to find solutions? Are you an enthusiastic communicator? Always Family Homecare is seeking an Office Manager to join our staff. You will report directly to the owner of a growing company. Your ideas can help shape our future! Join our team in the central role of managing the daily care of our clients and sharing our message with the community. You will serve as the focal point to ensure smooth daily coordination between clients and caregivers. You will serve as the first impression of our company to both new clients and new caregivers, upholding our highest standards of integrity and customer care. An ideal candidate will have experience with home care or home health office administration and human resources.

Location: In-person

Benefits

• Pay: Salary $40K to $60K
• Referral bonus program
• Paid time off
• Opportunity for performance based raises
• Opportunities for future advancement

Key Responsibilities

• Responsible for maintaining the daily integrity of our home care services. Receive client inquiries, serve as the focal point for Caregiver needs, match available Caregivers to fill open client shifts. Coordinate staffing of new cases. Maintain awareness of caregiver availability.
• Represent the company by accepting calls to the office from clients, family, prospective clients, caregivers, and caregiver applicants. Understand the caller’s needs and effectively communicate answers to questions and follow up as required to ensure caller requests are met.
• Be able to understand prospective client homecare needs and coordinate an in-home visit by staff.
• Establish and maintain accurate Caregiver and Client records.
• Proactively communicate any schedule changes to both clients and caregivers.
• Maintain contact with current clients and their families to ensure their needs are met.
• Responsible for daily Caregiver supervision. Screen caregiver applicants, identify and recommend qualified candidates to the Administrator and RN Supervisor, collect applicant documentation, coordinate applicant attendance at orientation
• Assist with Caregiver onboarding during orientation.
• Periodic after-hours with on-call to address time critical caregiver or client problems or immediate scheduling problems such as no-shows, late caregiver, etc.
• Track Caregiver compliance with required training. Ensure scheduled Caregivers have current training and documentation. Proactively remind Caregivers to provide updated documentation when nearing expiration dates. Remind Caregivers to complete annual in-service training.
• Assist with and sometimes lead Caregiver and Marketing events, assist with planning, coordinating, and recommending events
• Occasional field visits to client homes or company events.
• Be familiar with company services provided
• Be familiar with Caregiver job description
• Assist with other assigned duties as required

Knowledge Requirements

• Bachelor Degree and 2 years of related Office Manager experience in a health care setting (or Associate Degree with demonstrated experience)
• Experience with home or home health care coordination, office administration, and human resources
• Demonstrated ability to quickly establish rapport with both clients and caregivers
• Familiarity with ERM systems
• Highly proficient English communication skills, verbal and written
• Detail oriented and able to work without direct supervision
• Comfortable with phone conversation, email, texting, and video calls