Office Manager (SRCA2024-7806) - RealManage

Overview

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 26 states and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities

• Answer phone calls throughout the day (4th pick up as needed)
• Scheduling meetings and appointments within the office
• Organizing the office layout and ordering stationery and equipment
• Maintaining the office condition and arranging necessary repairs
• Process payroll twice per month utilizing Paychex
• Ensure all requirements for multi-state payment are completed.
• Respond to all employee inquiries regarding pay.
• Ensure that all items are invoiced and paid on time
• Organize office operations and procedures.
• Update and maintain office policies as necessary, and consult with HR as needed.
• Facilitate the onboarding process for new hires.
• Coordinate with IT department on all office equipment
• Manage contract and price negotiations with office vendors, service providers and office lease
• Manage office G&A budget, ensure accurate and timely reporting
• Provide general support to customers
• Liaise with facility management vendors, including cleaning, catering and security services
• Plan in-house or off-site activities, like parties, celebrations and conferences.
• Respond to routine inquiries through calls, fax, email, web forms and in-person from our Association Customers regarding their accounts and billing.
• Follows safety procedures and maintains a safe work environment.
• Attends all management/staff meetings.
• Assist with special projects and reports as requested by the Owner/President.
• Follows safety procedures and maintains a safe work environment.
• Organize work by checking and responding to all communications (in-box, voicemail, email, text, etc.) and completing all required documentation and paperwork (business, personnel, safety, etc.) in accordance with quality standards, practices, and deadlines.
• Project a professional appearance and a pleasant attitude towards co-workers, supervisors, and customers, and interface effectively and cooperatively with other professionals.
• Ensure and protect the confidentiality of Bridgeport Company’s information, including that of staff, supervisors, and outside contacts, and all other proprietary information.
• Plus other work-related tasks as needed

Qualifications

• High School Diploma or equivalent.
• Minimum of 3-5 years of work experience as an office manager and/or bookkeeper.
• Proficiency in technology with working knowledge of QuickBooks, Microsoft Suite, Vantaca
• Strong verbal and written and verbal communication.
• Ability to work independently and manage and prioritize multiple projects.
• Extremely detail-oriented organizational skills, with the ability to establish and maintain record-keeping systems.
• Strong problem solver, ability to adapt to the circumstances and overcome the obstacles.
• Excellent interpersonal and teamwork skills, with a positive and collaborative attitude.
• Strong professional presence, with the ability to maintain the confidentiality of sensitive information and handle sensitive situations with discretion, tact and judgment.
• Physical stamina and ability to perform all tasks and job responsibilities required by the employer in a normal office environment, with normal temperature exposure and lighting.
• Ability to work in a sitting position in front of a computer screen for up to 8 hours per day.
• Clean background check and drug and alcohol test prior to start.

Pay and Benefits:

$85,000   to $95,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays