Office Manager at Splash

At Splash, we're building the first national brand in pools. We're looking for a detail-oriented Office Manager to be the backbone of our San Diego operations, ensuring smooth daily operations and excellent customer service while managing critical financial processes. This is an onsite role.

What we're looking for:

We are seeking an organized and efficient Office Manager to oversee our administrative operations in San Diego. This role requires exceptional attention to detail, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment. You'll be responsible for ensuring our office runs smoothly while handling crucial customer service and financial duties.

What you'll be responsible for:

Customer Support

• Serve as the primary point of contact for customer inquiries via phone and email
• Manage customer communication with professionalism and efficiency
• Track and resolve customer issues in a timely manner
• Maintain customer records and documentation
• Work to improve customer satisfaction and response times

Billing and Accounts Receivable

• Process all billing and invoicing for our customer base
• Manage accounts receivable, including following up on overdue payments
• Reconcile daily transactions and maintain accurate financial records
• Identify and resolve billing discrepancies

Payroll Administration

• Process bi-weekly payroll for our team of service technicians and staff
• Coordinate with our payroll provider to ensure accurate and timely payments
• Handle payroll-related inquiries from employees

General Office Management

• Support the management team with administrative tasks as needed
• Help develop and implement office policies and procedures
• Coordinate with vendors and suppliers

Requirements

• Minimum of 3 years of experience in office management or similar administrative role
• Strong experience with customer service and professional communication
• Exceptional organizational and time management skills
• Strong attention to detail and problem-solving abilities
• Experience in the service industry is a plus

Benefits

• $25-$30 an hour DOE
• Paid time off and holidays
• Professional development opportunities
• Opportunity to join a growing company and help shape its future
  

If you're an organized, detail-oriented professional who thrives in a fast-paced environment and wants to be part of building something special, we'd love to hear from you. Please send us your resume and a brief note telling us about your relevant experience managing office operations and handling customer service.

Let's do some incredible work together.