Office Manager - Jackson Walker

Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening.

Office Manager

FLSA Status: Exempt

Department: Human Resources

Reports To: Senior Human Resources Administrator

Jackson Walker, Texas’ largest law firm, has an exciting full-time employment opportunity for an Office Manager in our San Antonio office. The Office Manager oversees the general administrative functions and activities in the office.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Specific duties of this position include, but are not limited to:

• Provides support to Managing Partner as needed.
• Ensures all new hire, leave of absence, position change and termination processes are complete.
• Conducts orientation for all attorney new hires.
• Participates in onboarding call of incoming partners.
• Collaborates with Professional Development & Integration, Attorney Recruiting, and Business Professional Recruiting teams to provide a smooth transition from the recruiting process to onboarding, including planning new hire integration events such as welcome breakfasts, first day lunches, etc.
• Ensures all new hire paperwork and background checks are completed.
• Ensures the Lateral WorkFlow App is kept up-to-date on all incoming attorney hires.
• Works with the Managing Partner on creating an agenda and scheduling staff meetings.
• With the Manager of Business Professional Integration & Development, conducts exit interviews with all departing staff.
• Provides administrative departure information to all departing staff and attorneys.
• Manages annual evaluation process for all Legal Administrative Assistants, Receptionists, Office Concierge, Case Clerks, and Document Specialists.
• Builds and maintains office culture and morale.
• Works with Practice Group Leaders and Managing Partner on attorney and Legal Administrative Assistant team changes.
• Assists Operations with office layout planning and office moves.
• Formulates and manages office budget.
• Manages inactive personnel files per Firm retention standards.
• Identifies opportunities for process and office management improvements.
• Plans office events throughout the year to foster office morale and integration, including holiday parties and Staff Appreciation Week.
• Responds to Texas unemployment claims with guidance from the Senior Human Resources Administrator.
• Consults with the Senior Human Resources Administrator on managing employee relations, FMLA requests, resolution of conflict and employee grievances.
• Other duties as assigned by the employer.

QUALIFICATIONS:

• Proficient skill level in the use of Microsoft 365 – especially Word and Excel.
• Ability to create and type own correspondence.
• Demonstrate outstanding judgment, professionalism, and a high degree of confidentiality.
• Strong customer service attitude required.
• Exemplary verbal and communication skills.
• Interpersonal skills necessary to communicate with employees at all levels with courtesy and tact.
• Excellent organizational skills and attention to detail.
• Strong analytical skills.
• Must work well under pressure, be a problem-solver and team player.
• Ability to organize and prioritize numerous tasks and complete them under time constraints.
• Multi-task oriented, resourceful, and creative.
• Ability to work independently.

Education:

• Bachelor’s degree from an accredited college or university preferred.
  • High school diploma or GED required.
• SHRM certification preferred.

Years of Experience:

• Minimum of 3 years’ experience in a law firm or professional services office with experience using HRIS software system(s).

Physical Requirements:

• Sighted.
• Good hearing and clear speaking voice.

Working Conditions:

• Normal office environment with little exposure to excessive noise and temperature.
• Work sometimes requires more than 40 hours per week to perform the essential duties of the position.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.