Office Manager - Rochester - Church World Service

About CWS:

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. 

Purpose:

The Office Manager is responsible for the oversite of the CWS Rochester Office. The Office Manager provides program oversight, promotes involvement of local congregations and community members; supervises staff; completes monthly, quarterly, and annual reports. The Office Manager is the representative of Church World Service in the Rochester, NY area.

Responsibilities:

• Work with staff, volunteers, and key stakeholders in the local community to ensure that refugees, asylees, and entrants reach the goals of self-sufficiency and adjustment to life in the U.S. through provision of information, services, and referrals.
• Promote teamwork, coordinate the workload of staff, delegate responsibilities, and hold staff accountable. Communicate regularly with the Regional Director Northeast.
• In collaboration with the Regional Director Northeast address emergency situations as they arise and mediate conflict as necessary.
• Perform ongoing analysis of programmatic needs and make recommendations to the Regional Director Northeast.
• Monitor funding received from CWS and other sources to ensure responsible fiscal administration of programs.
• Work with Regional Finance to ensure proper financial management and budgeting for all programs.
• Oversee management of direct client assistance and other funds disbursed.
• Prepare (or oversee preparation of) regular expense reports and reimbursement requests.
• Assist in the complete programmatic and financial reports for funding sources as required.
• Conduct regular reviews of client case files in coordination with the Northeast Regional team to ensure quality in service provision and fulfillment of documentation requirements.
• Participate in meetings on the national, state, and local levels as necessary. Represent CWS in interactions with the local community and refugee-related agencies.
• Provide ongoing training to staff on program developments and service requirements. Monitor that staff comply with operational procedures for expense reimbursements and IT equipment usage.
• Coordinate with regional team on operational needs for CWS Rochester, which can include negotiating office leases, securing storage space for donations, and ensuring the site has proper equipment and office supplies.
• Work various hours as necessary, including some night and weekend.
• Perform other duties as requested.
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Qualifications:

Qualifications: 

• Experience in program management, planning, and development required.  Previous experience in staff supervision is essential.  Superior written and oral communication skills are a must. 
• The successful applicant must have experience working in a multi-cultural environment and must be sensitive to the cultural and linguistic needs of clients. 
• Diplomacy skills are necessary, as is the ability to work cooperatively with a wide range of organizations, including other resettlement agencies and mutual assistance associations, as well as local, state, and federal government agencies. 
• The applicant must demonstrate creativity and initiative and must be able to handle multiple projects and responsibilities simultaneously. 

 

Education:

• Bachelor’s degree, or equivalent combination of education and work experience.

 

Experience: 

• 5 years work experience with refugee resettlement case management and direct social services required.
• Supervisory experience required.

 

Other Skills:

 

• A high level of computer literacy is required, with proficiency in MS Office (Word, Excel, Access, PowerPoint) as well as internet and email applications.
• Ability to work with and maintain the integrity of confidential client and financial information.
• Strong interpersonal, supervisory, and customer service skills required. Strong English writing skills. Spanish and/or Arabic language fluency required.

Special Requirements:

• Must have a valid driver’s license.
• Must complete motor vehicle record check.
• Must be willing and able to travel.
• Background check required.

Benefits :CWS offers a competitive benefits package that includes:    - 403 (b) Retirement Plan                                               - Medical, Dental and Vision Insurance                                                  - Generous Paid Time Off (21 Paid Days Off; 27 Days after 2 Years)  - 14 Official Holidays  - Sick Time Off (12 Accrued monthly)                                      - Life Insurance and AD&D                                             - Long Term and Short-Term Disability                                                  - Employee Assistance Program (EAP)                                                 - Health Savings Account                                               - Flexible Spending Accounts      - Commuter Benefits