Office Manager - Cross Link Consulting

Cross Link Consulting of North Augusta, SC is looking to hire a highly energetic, detail-oriented, and proactive Planning Coordinator to join our team. In this role, you will be responsible for coordinating and scheduling various activities, dispatching technicians, and providing administrative support to ensure the smooth operation of our organization. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a knack for managing multiple tasks simultaneously. Does it delight you to help others? Are you a customer service professional that is interested in information technology (IT)? Do you want to take your career to the next level with a company that cares about both its clients and employees? If so, please read on!

This position earns a competitive wage of $45,000-55,000/year based on experience. We also offer a great company culture with excellent perks, including healthcare benefits, independence, training, and continuing education. If this sounds like the right customer service and dispatch opportunity for you in the IT arena, apply today!

ABOUT CROSS LINK CONSULTING

At Cross Link Consulting, we don't fix computers, we serve people! We are a Managed Services Provider (MSP) offering information technology support services, software support, cloud solutions, and cybersecurity services to small and medium businesses in the Augusta area. It didn't happen overnight, but we've developed an approach to out-sourced information technology that brings exponential benefit and value to our partners. We strive to delight our clients, and we view each interaction as an opportunity to make them feel appreciated.

At Cross Link we strive to focus on people's natural talent and calling as reasons to serve in this field. We believe that our success is due to our employees assisting our clients not just because it's their job but because they yearn to help! We bring passion to the job that is often lacking or short-lived with in-house information technology employees.

Responsibilities:

1. Scheduling and Dispatching:

• Coordinate office operations and procedures to ensure smooth workflow and efficiency.
• Manage calendars and ensure efficient allocation of resources.
• Dispatch personnel and equipment to designated locations in a timely manner.
• Monitor schedules and adjust as necessary to accommodate changes or emergencies.
• Assist in project planning and scheduling, ensuring tasks are allocated and completed on time.

Office Administration:

• Provide administrative support such as answering phones, managing correspondence, and filing documents.
• Maintain office supplies inventory and place orders as needed.
• Assist with the development and implementation of office procedures and policies.
• Coordinate office activities and ensure adherence to deadlines and guidelines.
• Assist in the training and development of junior staff members

Communication and Coordination:

• Serve as a point of contact for internal and external stakeholders, communicating schedules, updates, and changes effectively.
• Liaise with various departments to ensure seamless coordination of tasks and projects.
• Collaborate with team members to optimize schedules and streamline processes.
• Handle inquiries and resolve issues in a professional and timely manner.
• Write and distribute correspondence, memos, letters, and forms as needed.
• Respond promptly and accurately to customer queries via phone, email or chat

Data Management and Reporting:

• Maintain accurate records and databases related to scheduling, dispatching, and office activities.
• Generate reports and analyze data to identify trends, track performance, and inform decision-making.
• Ensure confidentiality and security of sensitive information.

Problem-solving and Decision-making:

• Anticipate challenges and proactively address scheduling conflicts or resource constraints.
• Make quick and effective decisions to resolve issues and maintain operational efficiency.
• Seek opportunities for process improvement and implement solutions to enhance productivity.

Qualifications:

• Bachelor's degree in business administration, Logistics, or related field preferred.
• Proven experience in scheduling, dispatching, or office administration.
• Proficiency in computer software applications such as Microsoft Office Suite and scheduling software.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Strong communication and interpersonal abilities, both written and verbal.
• Attention to detail and accuracy in data entry and record-keeping.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Flexibility and adaptability to changing priorities and deadlines.