Office Manager - Lab - H2 Performance Consulting Corporation

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify. 

The Office Manager position is responsible for all aspects of running the lab or clinic location regarding achievement of organizational objectives, patient care, customer satisfaction, cost management, scheduling, employee supervision and training, office management and compliance. This position reports to the Medical Operations Manager and focuses on successful day-to-day operations. 

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Responsible for clinic performance towards corporate specified goals 
• Responsible for maintaining the office and staff at the highest standards of professionalism, cleanliness, and customer support. 
• Performs direct clinical work which may include but is not limited to phlebotomy, triage, check in / out services, patient scheduling, occupational testing, and all other services offered. 
• Ensures that office procedures, protocols and healthcare compliance are performed consistently and on a regular basis. 
• Ensure that clinical and administrative staff are welcoming and caring, showing pride in providing the “best” in patient care and team approach. 
• Oversees the billing process, weekly bank deposits, daily balancing, and monthly reporting.  
• Address patient issues or complaints promptly and effectively and follow-up with the patient to ensure patient satisfaction. 
• Conducts in-house services and procedures, i.e., drug screens, vitals, EHR, EKG, phlebotomy, audios, PFT’s injections, vaccines, DOT Program, etc. 
• Process lab work and specimens accurately and report on the same in a timely manner. 
• Attend monthly meetings with corporate staff and facilitate communication by sharing all updates and changes learned from corporate with the branch through a regular monthly meeting. Develop and maintain methods of communication within the office to create a sense of “team” throughout the clinic.  
• Ensure all OSHA, Safety and Healthcare Practices and Protocols, State Medical regulations and HIPAA guidelines are maintained within the office. 
• Maintain office equipment and supplies.  
• Ensure that the office is clean and maintained. 
• Maintain a positive perception of the office while training the staff to do the same. 
• Operate as a liaison between the clinic and the corporate office. 
• Ensure office coverage and opening and closing procedures. 
• Identify and submit ideas for improvement. 
• All other duties as assigned.  

Supervisory/Work Responsibilities:  

Responsible for supervising and training assigned office staff.  Approachable nature with administrative and Clinical Staff. 

Position Type and Expected Work Hours:  

This is a full-time position. Days and hours of work are Monday through Friday 8am to 2pm but may require hours outside of these times as business and patient needs dictate.  

Travel:  

Travel for educational or business purposes is limited and only as necessary

ADDITIONAL DUTIES AND RESPONSIBILITIES:  

Accomplishes all tasks as appropriately assigned or requested by Manager. Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may vary at any time with or without notice. 

Disclaimer:  All job requirements are subject to revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to perform other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). This should not be considered an employment contract or otherwise alter the “at will” status of employment. 

Qualified candidates may submit their resume to the career section of our company website. All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens. 

Benefits

H2 Performance Consulting sister company offers competitive benefits to include health insurance, vision/dental insurance, paid time off, holiday pay, and 401K.