Office Manager - Hudson Dental Arts

Now Hiring: Office Manager

Schedule: Monday-Friday 8:00 am- 5:00 pm (in office)

Location: 336 Fairview Ave, Hudson, NY

What’s in it for you:

Benefits:

Medical, Vision & Dental Insurance

401K with Employer match

Paid Time Off

Paid Holidays

Employee Discount

Continuous Education

Compensation: $60,405.80  to $75,507

About US:  

Hudson Dental Arts, in Hudson, New York, is a state-of-the-art dental facility serving the oral health needs of patients from all over upstate New York. Led by Kurt Froelich, DDS, the practice’s warm, friendly staff treats patients like family.  With a wide variety of general and cosmetic services, including orthodontics, implants, crowns, and veneers, patients of all ages have a plethora of options when it comes to improving their smiles. The practice offers high-quality care at affordable prices, so individuals and families can get the care they need. Patient education is a key part of the Hudson Dental Arts philosophy
 

Summary:

Hudson Dental Arts, PLLC is currently looking for an Office Manager to work in the Hudson, NY office. If you are looking to join a great team, have outstanding leadership skills, are extremely organized, able to work independently, and a self-starter who enjoys working in a fast-paced office environment - Apply Today!

What you will be doing:

• Coordinate the day-to-day execution of office practice that increase productivity and efficiency
• Manage the reception area to ensure telephone, mail, and email communications maintain a professional image
• Continuously seek improvement and implement best practices
• Respond to clinical and operational issues in a timely and professional manner
• Know and enforce dental office contingency plan, Employee Handbook and office policies
• Manage patient financial accounts
• Oversee the dental office’s petty cash and cash flow to the bank
• Facilitate maintenance of office equipment including cleaning, maintenance, and repairs
• Oversee inventory of office supplies
• Manage/oversee collections and accounts receivable
• Oversee patient surveys, reviews and actively address poor patient experience or complaints
• Improve employee and client retention rates through active communication and problem-solving efforts
• Support marketing and promotion initiatives
• Cover front desk as needed
• Open and close office as needed
• Perform all other related projects and duties as assigned

Staff Management

• Assign, direct and manage staff duties, coordinate day-to-day execution of office practices that increase productivity and efficiency etc.
• Determine staff schedules and ensure operational standards are met
• Manage the recruitment process, including posting positions, interviewing, and offer as directed by the OEM.
• Continually monitor and develop performance of staff including but not limited to training, coaching, disciplinary action, motivating, setting goals, giving timely feedback, accountability and incentives.

• Effectively manage, delegate the team’s roles and responsibilities and allocate resources in collaboration with Managers at other practices.

• Payroll submission and timesheet approval, approve time off, manage and track attendance.
• May handle or assist with discipline and termination of employees in accordance with company policy
• Conduct employee evaluations and make recommendations for salary reviews

• Be a change agent who is comfortable leading their team through change and promote a positive work environment
• Coordinates and participates in daily team huddles

• Ensure confidentiality of all personnel and employment-related information
• Maintain staff training, certification, license and employment records
• Help arrange for staff Continuing Education

Records: State and Federal Regulation Management

• Maintain facilities and equipment in accordance with OSHA, HIPAA, and applicable federal, state, or local law.
• Securely store and handle records in compliance with HIPAA regulations.
• Educate staff on regulatory laws or compliance updates
• Stay current with trends, legislation and regulations in the dental profession

What you will need:

• At least three years of administrative dental office experience is preferred.
• High school diploma required; associate degree or bachelor’s degree in office administration or related field preferred
• 3-5 years Management or supervisory experience required
• Excellent time management skills with a proven ability to meet deadlines
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite (Excel, Word, Outlook) and Google Applications
• Conflict resolution experience
• Ability to handle stressful situations in a professional manner. Exposure to a variety of personalities and attitudes from clients, vendors and medical facility staff members
• Knowledge of dental terminology and office procedures
• Customer service or patient relations experience
• Will have up-to-date training and certification in Healthcare Provider Basic Life Support issued by American Heart Association, American Red Cross or American Health & Safety Institute. Must obtain within 3 months if not current at hire.

To Learn More About Us: Hudson Dental Arts