Office Manager (ENG/SPA) - 5th HQ

We are currently seeking a dedicated and efficient Bilingual Administrative Assistant for one of our client in Pembroke Park, FL. The ideal candidate will be responsible for providing administrative support to ensure efficient operation of the office.

Monday - Friday 8am-5pm 

Duties:

• Takes customer orders, enter, acknowledge, and ensure customer acceptance.
• Answer phone calls and perform general clerical duties including but not limited to filing, photocopying, taking messages, meeting and greeting visitors.
• Expedites customer orders ensuring internal/external policies are met.
• Provides customers with the most updated information on product delivery dates. (ETA’s)
• Takes customer and personnel complaints, enter, acknowledge, update system and implement corrective action where possible to ensure no reoccurrence occurs and customer is satisfied.
• Research information on internal and external customer inquiries that may include product knowledge and respond in a reasonable time frame ensuring customer satisfaction.
• Composes, types and distributes professional internal and external correspondence assigned.
• Communicates with other internal departments to ensure customer satisfaction.
• Proactively establishes and maintains highly organized filing systems.
• Assists in development and implementation of department systems and procedures as needed.
• Exercises considerable judgment and discretion in handling personnel requests.
• Performs other duties as assigned by management.

Skills/Qualifications:

• Bachelor’s degree or equivalent education and experience
• Ability to multitask and handle numerous assignments simultaneously
• Excellent verbal, telephone and written communication skills (English and Spanish)
• Ability to work well in a team environment
• A professional, positive and enthusiastic attitude
• Advanced computer skills — Microsoft Office Suite