Office Manager/Dispatcher - Altitude Facility Services

Position: Dispatcher/Customer Service

Altitude Facility Services is looking for a full-time Customer Service/Dispatcher to work in our Castle Rock office location. Altitude Facility Services is a single source facility maintenance provider of services to restaurant, retail and business industries throughout Colorado. From servicing HVAC, controls systems and repairs to landscaping and snow removal

We are a family-owned company and growing! We are looking for qualified team members to join our family. This position requires a friendly, self-motivated individual that is customer focused and detail-oriented.

Job Description

• Receive client phone requests/ service calls, set up service calls on computer system, transfer calls to appropriate technicians.
• Maintain the Service Technicians' daily schedules
• Clear and concise communication with technicians and clients
• Client/customer relations (Communicating with customers; update with any schedule changes.)
• Issue Invoices (computer/App assisted invoicing)
• Coordinate warehouse inventory
• Report daily to the management team

Job Requirements

• Customer service skills
• Ability to multi-task
• Organized
• Knowledge of industry is preferred but not required
• Computer skills
• Bi-Lingual (English/Spanish) Required
• High School/GED or equivalent work experience
• 6 months related experience in customer service, dispatching or equivalent combination

Highlights of benefits:

• Career advancement opportunities promotes from within!
• Competitive salary
• Medical Insurance Package
• Short term & long-term disability benefits
• Paid vacation
• College Scholarships for eligible employees
• Employee Assistance Program