Office Manager - Serene Health

If you are a self-motivated, dependable, and efficient employee with the ability to prioritize tasks, delegate effectively as well as create a positive work culture, then you would be a great fit for our Site Manager role.

The Site Manager is responsible for directing, organizing, and managing Serene Health's Enhanced Care Management Program (ECM). The Lead Care Managers coordinate the full range of physical health, behavioral health, and community-based long-term services and supports needed by eligible beneficiaries.

Duties and Responsibilities:

• Able to lead a multidisciplinary team in providing a seamless continuum of care and coordination for high-need, high-risk populations.
• Acts as liaison with other Serene Health departments and programs to create and maintain systems of care coordination.
• Acts as liaison with external referral resources and programs to create and maintain systems of care coordination.
• Oversees a team of care coordinators at various sites throughout the state.
• Ability to interact professionally with all Health Plan partners
• Designs and implements systems of care coordination to enhance outcomes for high-risk patients.
• Helps to create and provide oversight for care coordination activities.
• Works with care coordination and healthcare teams to ensure a Health Action Plan (HAP) is created for all ECM patients and other patients requiring care.
• Ensures that goals of individual patients' HAP are being met.
• Oversees the development, maintenance, implementation, and training of protocols, policies, and procedures for all functions related to the ECM.
• Plans and conducts ECM staff meetings on a regular basis.
• Keeps abreast of ECM rules and regulations to ensure ongoing program compliance.
• Responsible for overseeing accurate documentation in Serene Health's EHR system to ensure that program requirements are met, high-quality care is provided, and timely payment is received.
• Familiar with and comfortable extracting and reporting on various data sets from various systems.
• Gather productivity and quality data from ECM System and other sources and use it to provide meaningful management information to appropriate staff.
• Develops program goals, and objectives established staffing patterns, and organizes the staff work.

Qualifications for the position:

• Bachelor's degree from accredited college or university or equivalent experience required.
• Minimum of 5 years experience in a healthcare setting
• Experience in Excel, google sheets, and docs
• Experience managing multidisciplinary care teams
• Experience working with homeless, criminal justice, or other underserved populations
• Understanding of social determinants of health and impact on patient well being
• Culturally competent and able to work with a diverse population
• Bi-lingual (English/Spanish) Preferred
• Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications
• Proficient in working with various electronic health record systems while maintaining the integrity and accuracy of the data.
• Professionalism, punctuality, flexibility, and reliability
• Excellent verbal, written, and interpersonal skills
• Strong problem-solving skills
• Excellent organizational skills and ability to multitask and juggle multiple priorities
• Outstanding ability to follow through with tasks
• Ability to work cooperatively and effectively as part of an interdisciplinary team and independently assume responsibility
• Strong initiative and enthusiasm and willingness to pitch in whenever needed
• Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations

Supervisory relationships:

• Directly reports to the CEO and Program Manager

Prior experience required:

• Supervisory experience
• Ability to work well with persons from a variety of backgrounds
• Healthcare management experience
• Ability to manage multiple projects and responsibilities to meet the needs of the department and organization.
• Strong problem-solving skills.