Office Manager/Bookkeeper - Restoration Personnel Source

Provide leadership with strategic thinking and exemplify excellent customer service.
Ensure annual divisional initiatives aligned with company initiatives are completed.
Ensure a quality team of properly trained employees produce jobs completed according to procedures and processes. Hire, train, and manage a team of office personnel while monitoring compliance and risk management. Communicate with management staff to stay updated on jobs, documentation, budgeting, and any customer issues.

Primary Roles and Responsibilities

1. Team Management
a. Manage Receptionist-Dispatcher
b. Manage Job File Coordinator
c. Manage Accounting & HR Administrator
d. Coordinate and maintain company calendar and communication

2. Financial Analysis, Key Measurements, and Compliance
a. Manage accounts payable, accounts receivable, and cash management
b. Verify and analyze financial reports
c. Verify and analyze divisional key measurements
d. Monitor compliance and risk management
e. Ensure employment files and records accuracy

3. Human Resource Management
a. Manage compensation plan
b. Manage staffing plan

c. Ensure fulfillment of the training and development plans for all divisions
d. Oversee performance management and documentation

4. Annual Planning and Reporting
a. Document annual plan
b. Document divisional performance
c. Develop the office division annual plan
d. Document and manage the office division performance

Necessary Experience and Skill Set

• 5+ year(s) of office, accounting, or customer service management experience
• Experience in building a strong team with tangible leadership skills
• Solid organization and planning capabilities, strong attention to detail
• Demonstrated history of ability and growth in managing an office environment
• Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times
• Very self-motivated and goal-oriented with ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficient in Microsoft Office (i.e., Outlook, Word, Excel) and QuickBooks®
• Experience in customer service industry environment a plus
• Ability to successfully complete a background check subject to applicable law
• Formal Education/Training
• High school diploma/GED
• Associate/bachelor’s degree preferred
• IICRC certifications a plus
• Proficient with Xactimate® estimating software

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Normal Working Hours, Additional Working Hours and Travel Requirements

This is a full-time position Monday through Friday. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs.