Office Customer Service Representative - The Contractor Consultants

Irmo, SC

About the Job

Join Our Dynamic Team as an Office Customer Service Representative! Dive into a Rewarding Career at Contemporary Pool Works.

Job Title: Office Customer Service Representative

Company Name: Contemporary Pool Works

Salary: $20 - $23 per hour

Full Job Description:

Contemporary Pool Works is seeking a customer-oriented individual to fill the role of Office Customer Service Representative. As the frontline face of our company, you will play a crucial role in making our clients feel appreciated and valued. We are looking for inquisitive and punctual individuals who thrive in a relaxed yet energetic office environment. No prior experience is necessary, as we will provide comprehensive training to become a professional, customer-oriented swimming pool expert.

Who we are:

Welcome to Contemporary Pool Works. We are dedicated to ensuring that you get the best performance from your swimming pool by providing you with professional and reliable swimming pool services at affordable costs. Whether you need to install a brand new pool, renovate an existing one or you need regular repairs and maintenance, you can rely on our team of qualified and experienced technicians to get the work done in the most professional manner.

Responsibilities include but are not limited to:

Manage incoming calls from clients and potential customers
Proactively generate sales leads and opportunities
Identify and assess customer needs to ensure satisfaction
Build and maintain sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information to customers
Handle customer complaints efficiently, providing appropriate solutions and alternatives within time limits, and following up to ensure resolution
Maintain detailed records of customer interactions, process customer accounts, and file documents accordingly
Adhere to communication procedures, guidelines, and policies at all times
Go the extra mile to engage and delight customers with exceptional service

The ideal candidate should possess:

High school diploma or equivalent; college degree preferred but not required
Excellent communication and interpersonal skills
Strong customer service orientation with a friendly and engaging personality
Ability to work effectively in a team environment
Strong problem-solving skills and ability to handle challenging situations calmly and professionally
Proficiency in computer skills and familiarity with office software
Willingness to learn and adapt to new processes and systems
Passion for delivering outstanding customer experiences

Benefits:

401(k)
401(k) matching
Life insurance
Paid time off
Referral program

Schedule:

8 hour shift
Monday to Friday 8:00a - 5:00p

Work Location:

10020 Broad River Rd, Irmo, SC, 29063

At Contemporary Pool Works we want our employees to feel like they are part of the family, and as an equal top equal opportunity employer, we place special value on the diversity of our family tree., we believe that a growing business relies on the type of innovation and creativity that can only come from a wealth of diverse voices - those from different ethnic, religious, and educational backgrounds regardless of race, age, gender, or sexual identity. Diversity and inclusions form the cornerstone of any great business and as a construction company with over 14 amount of years experience, we know that only with a strong foundation

Source : The Contractor Consultants