Office Coordinator - Ridgeview Behavioral Health Services

RIDGEVIEW, a not-for-profit community mental health center based in Oak Ridge, TN, has an immediate opening for a full-time Office Coordinator in our LaFollette, TN, location. This position will be 40 hrs/week, Monday-Friday, 8am-5pm.

Ridgeview has been named a 2023 Top Workplace by Knoxville News Sentinel, which is a testament to our staff who unite behind the idea of One Ridgeview. Ridgeview is a place where staff want to work, a place where staff are valued and appreciated, and a place where staff are proud of the impact they are making toward the improvement of people's lives. At Ridgeview, our real job satisfaction is derived from co-workers, clients, and the realization that we are part of carrying out Ridgeview's mission.

HOPE | HEALING | RECOVERY
"Where life's complexities are met with hope"

REQUIREMENTS

Minimum high school graduate or equivalent. Prior experience in customer service, mental health or medical/dental office experience is required.  Prior experience in leadership is preferred. Position requires excellent organization and communication (written and verbal) skills, interpersonal skills, computer literacy, and problem solving. Must complete work with a sense of urgency and a high degree of accuracy. Must exercise discretion, good judgement, empathy, and compassion in communicating with clients.  Must handle confidential information appropriately. Must be willing to travel and provide own transportation to other clinic sites to provide coverage when needs arise.

SUMMARY

Under direction, the Office Coordinator leads, oversees, and participates in the process for clients seeking services, including scheduling initial appointments with benefits verification and service authorizations as required.  This position provides training and support to Client Services Representatives in the department and provides support to other clinic sites as needed. Responsible for maintaining working knowledge of Medicare/Medicaid guidelines and medical record policy to ensure that records meet standards and requirements. This position acts as a service expert and liaison for clients to obtain services at Ridgeview and/or other agencies.

BENEFITS

Ridgeview offers a full line of benefits including: Medical, Dental, Vision, Retirement, Long-Term Disability, Holiday Pay, Vacation and Sick Leave, Life Insurance and Wellness Plan. Ridgeview is an approved National Health Service Corp site. Loan repayment for qualified behavioral health and primary health care providers is available.

Ridgeview is an equal opportunity employer. Ridgeview conducts Background Checks, Motor Vehicle Records, License/Degree Verification, and Drug Screens at hire. Employment is contingent upon clean drug screen, background check and driving record.