Office Assistant - Field Plumbing and Heating

Office Assistant

Field Plumbing and Heating is a third generation family owned HVAC and Plumbing company. We have been proudly serving the residents and businesses of Southwest Michigan for over 60 years. Our company strives to create a rewarding work environment for our teammates while providing the best HVAC and plumbing services to our customers. We have assembled a dynamic and knowledgeable team that genuinely wants to help our customers feel comfortable in their homes and businesses. We always aim to provide value over and above what our customers expect. Our team is brought together by the determination to not only better our families and client's lives but also our community through our exceptional professionalism, knowledge, value, and respect for all involved with our company.

Why Choose Field Plumbing & Heating?

• Highly competitive pay
• Advancement opportunities
• Stable, year round work
• Health, Dental, Vision (80% covered for the employee AND dependents!)
• 401K w/ match up to 4%
• 2 Weeks Paid Vacation
• 1 Week Sick Time
• Paid Holidays

Work Hours: Monday - Friday; 8:30 am - 5:00 pm

Pay: $20.00-25.00/hr Depending on experience

Job Summary: To manage day to day scheduling operations, ensuring that jobs are ready for installation. Answer multi line telephone and provide exemplary customer service. Company purchasing duties per the company's purchasing procedures. Responsible for updating installation job progress, contacting customers regarding scheduling issues, scheduling subcontractors and ordering equipment. Responsible for coordinating communication between installers, field supervisors, customers, vendors and the office. Assist dispatching and scheduling service calls. Obtain permits and schedule inspections with local building depts. Act as the maintenance Contract Administrator. Maintain software data base to promote client retention on contracts. Complete outbound calls to explain warranty of new equipment sales and program benefits. Maintain customer database with current information.

Required Qualifications:

• 2+ years administrative/customer service experience
• High School diploma or equivalent (minimum)
• Purchasing or scheduling experience preferred
• Ability to pass a drug and background check
• HVAC or related industry experience a plus
• Advanced communication skills; written and verbal
• Proficient in Microsoft Office: Word, Excel, Outlook
• Knowledge of dispatching software preferred
• Prioritization and organizational skills
• High attention to detail with the ability to complete tasks and follow through
• Works successfully in a fast paced environment
• Geographical knowledge of service area and map reading skill

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