Office Assistant II - Sports Medicine - Kettering - FT/Days - Kettering Health

Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Responsibilities & Requirements

Job Summary

• The Office Assistant provides reception, clerical and project management support to the office, answering phones, filing, managing schedules, greeting customers, preparing documents and tracking project performance and timelines. This individual takes care of office support functions; coordinating work assignments for leaders as needed, reviews work for accuracy, Coordinates, and organizes. Performs other duties as assigned.

Essential Functions

• Managing and coordinating leadership calendars
• Overseeing Executive Giving Society program. Including creating solicitation lists, scheduling meetings, tracking progress, and creating reports
• Coordination of Gift Planning Continuing Education webinar series and annual meeting
• Answering phones, greeting visitors
• Serves in a leadership capacity on Employee Engagement Committee
• Coordinate project management spreadshets and reports

Job Requirements

• High School diploma or equivalent
• 3 years clerical experience
• Able to type 60 WPM
• Intermediate computer skills
• Knowledge and understanding of Microsoft office suite
• Project management
• Proficient in Microsoft Work, Excel and PowerPoint
• Ability to oversee leadership calendars

Preferred Qualifications

• Ability to meet/greet the public in person and on the phone in a positive, friendly and timely manner.
• Schedules all outpatient therapy appointments, and works diligently to accommodate patient request, and make necessary changes as indicated.
• Ensures that each patient is registered correctly by verifying and obtaining patient demographic and financial information.
• Completes insurance verifications with knowledge of Medicare, Workers Comp and private insurance. Informs patients of their financial responsibility when reviewing insurance review forms
• Maintains of plan of care tracking through in basket.
• Collects cash and completes required deposit tool and processes in a timely manner.
• Accurate filing and scanning documents to a patient record in a timely manner.
• Receives and screens visitors and telephone calls; responds to general inquiries concerning the activities and or operation of the area(s) as needed and records and relays all messages to appropriate person accurately.
• Establishes and maintains departmental record keeping and filing systems (manual and online) records and other documents.
• Prepares, processes, and copies requested documents from external agencies, including insurance agencies and legal agencies.
• Communicates with therapist/physicians regarding patient information in a timely manner.
• Flexes schedule to accommodate volume.
• Demonstrates the ability to work as a team member as defined by willingness to help coworkers and assume responsibility for the efficiency and productivity of the department.
• Stays current with guidelines affecting front desk operations such as HFAP scripts and PAC communications.
• Cross trained on all functions. May be assigned regularly scheduled duties such as scheduling, billing functions as well as office operations.
• Ability to work under stress and multi task.