Office Assistant II - Relief - Stanford Health Care

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

The OA II is assigned to specific jobs within the department. These duties include telephone reception, reading reports over the telephone to healthcare providers, printing mailing, faxing and otherwise distributing printed reports, filing and retrieving slides, tissue blocks, and other records, and typing and updating physician information in computer data base. The supervisor makes continuing or individual assignments by indicating generally what is to be done, problems to be anticipated, quantity and quality of work expected, deadlines, and priority of assignments, and suggests ways of handling and resolving problems. Additionally, supervisors provide specific instructions for new, difficult, or unusual assignments. The supervisor spot checks the work occasionally during progress, and upon completion to assure that proper methods are being used and guidelines are being followed.

Locations

Stanford Health Care

What you will do

• Answers telephones politely and promptly.

• Collates paperwork.

• Receive and direct visitors and clients

• Compiles reports and prepares for binding.

• Complies with health and safety policies and procedures.

• Demonstrates commitment to attaining high levels of customer satisfaction.

• Files miscellaneous records.

• Forwards calls to staff or take messages.

• Greets physicians, hospital staff and patients in a friendly, professional manner.

• May maintain data bases.

• Monitors performance improvement projects.

• Pages medical staff in STAT situations.

• Prints and distributes reports by mail, fax or interdepartmental mail.

• Researches and troubleshoots all returned mail.

• Researches print malfunctions and provides basic maintenance for printers.

Education Qualifications

• High School Diploma or GED equivalent

Experience Qualifications

• None

Required Knowledge, Skills and Abilities

• Ability to be detail oriented and to function with interruptions

• Ability to maintain a friendly, helpful attitude under stress

• Ability to maintain confidentiality of sensitive material

• Ability to multi-task in a busy environment with a high degree of accuracy and efficiency

• Ability to speak, write, and understand English effectively at a level appropriate for the job

• Ability to work as a team player

• Knowledge of computer systems and software used in functional area

• Knowledge of Medical Terminology

Licenses and Certifications

• None

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $26.84 - $30.22 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .