Office Assistant 2 (PCN 07-3011) - State of Alaska

What You Will Be Doing:
This position provides administrative/clerical assistance to the Anchorage Workers’ Compensation office. Responsibilities include opening and distributing the mail, answering the main phone line, distributing documents in our electronic file system, maintaining office supplies, looking up case information to assist with administrative support to attorneys, medical providers, hearing officers and other professionals.

Our Organization, Mission and Culture:
The Division of Workers’ Compensation is the agency charged with administering the Alaska Workers’ Compensation Act fairly and impartially to ensure the quick, efficient and predictable delivery of medical and indemnity benefits to injured workers at a reasonable cost to employers and insurance carriers. This position provides mission-critical clerical support to the Division.

The Benefits of Joining Our Team:
This is a great stepping-stone position, as the chosen candidate will have lots of opportunities for cross-training. Workers’ Compensation is a Division that fosters growth, and from this position, it would be easy to advance in whatever administrative or programmatic field catches your interest. The work is fun and fulfilling, with plenty of variety in the daily work.

The Working Environment You Can Expect:
Our office is located in the midtown area, conveniently close to various restaurants and shops. We offer ample free parking, and the building is solely occupied by Department of Labor and Workforce Development employees.

Who We Are Looking For:

• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
• Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.