Office Administrator - Vacation Rentals - WindRiver Lakefront & Golf Community
Gatlinburg, TN
About the Job
Ayres Vacation Rentals (AVR) is a Knoxville based management company for rental properties in Norton Creek Resorts, Treehouse Grove Resorts, and other East Tennessee locations.
AVR is looking for an organized, detail-oriented professional to join our team as Office Administrator. This position plays a crucial role in providing exceptional office and reception service, ensuring a positive experience for guests and owners. This position is responsible for a wide range of administrative tasks, from managing incoming calls, responding to guest reviews, and assisting with various administrative needs.
Key Responsibilities:
- Reception Service:
- Greet and assist guests and owners, providing exceptional service to create a positive first impression.
- Manage all incoming calls on Norton Creek main lines, directing them to the appropriate person or department.
- Respond to website Live Chat inquiries promptly and professionally.
- Return voicemails left overnight in a timely manner.
- Ensure guests have received needed check-in information on the day of their scheduled arrival, including RemoteLock codes.
Administrative Support:
- Maintain shared email inboxes and respond to inquiries efficiently.
- Manage and replenish stock of office and cleaning supplies, placing orders as needed.
- Complete bookings and details through the online reservation system (Guesty), including collecting and entering travel insurance when required.
- Maintain Listing Welcome books and ensure accurate information for guests.
- Track various assignments including projects, listing inventory, mileage/expenses, and maintenance schedules.
- Review guest feedback for maintenance and housekeeping needs and create related tasks in Breezeway.
- Manage vendor list and files, including contract details and insurance documentation.
- Maintain up-to-date property listings across multiple platforms.
- Schedule new property owners and process related paperwork.
Communication and Coordination:
- Work closely with all Norton Creek employees, communicating effectively through email, phone, and Microsoft Teams.
- Assist in documentation and implementation of Ayres Vacation Rentals protocols and Standard Operating Procedures.
- Support housekeeping staff by performing inspections and providing necessary assistance.
- Coordinate and schedule vendors as needed.
Financial Management:
- Collect, code, and submit all receipts and invoices to accounting in a timely manner.
- Follow up on failed payments and ensure adherence to proper collection rules.
- Review expense reports regularly for accurate coding.
- Assist with collections, invoice creation, and managing Stripe disputes.
Other Duties:
- Assist with various tasks for Ayres Company as needed.
- Provide support for hospitality concierge and respond to messages within Guesty.
- Assist with F&B ordering
- Organize staff calendars, manage scheduling, and assist with training manual updates.
- Maintain property listings on all platforms and assist with new listing inputs.
Qualifications:
- Proven experience as an office administrator, receptionist, or in a similar role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite and online reservation systems.
- Attention to detail and ability to prioritize tasks effectively.
- Familiarity with accounting processes and software is a plus.
Source : WindRiver Lakefront & Golf Community