Office Administrator - Interstate Air Conditioning & Heating

Company Overview:

Interstate Air Conditioning & Heating employs a staff of over 75, including field technicians, project managers,estimators, and administrators. Our firm offers a complete rang of Commercial HVAC services throughout New York & New Jersey.

Job Summary:

It is the responsibility of the office administrator to answer phones, assist service manager & field technicians with all different service related functions.

Responsibilities and Duties:

•  Answer the phone quickly and professionally.
• Be familiar with our company, products, and services so many questions can be answered without consulting others.
• Communicate clearly, precisely, and in a friendly manner Take and deliver messages as appropriate.
• Ensure messages are received and follow up is appropriate.
• Call customers to schedule service and maintenance appointments.
• Call supplies and vendors for pricing on parts.
• Provide sufficient knowledge, skills, training, and information to achieve peak performance, continuous improvement, and a positive, productive work environment consistent with company goals and objectives.
• Understand the skills, strengths and weaknesses of the field technicians so as to dispatch field technicians in relation to the job opportunity and ability of the technician.
• Provide all necessary information to field technicians.
• Organize On-Call schedule for technicians. "Time Stamp" field technicians for dispatch, arrival and completed times in the computer system; verity vehicle tracking.
• Contact Customer prior to dispatch to ensure their presence and method of payment via phone or e-mail.
• Perform other duties as assigned.

Qualifications:

• Minimum Associates Degree
• Proficient with MS Word and Excel
• Eye for detail, accuracy is imperative
• Able to meet deadlines
• Excellent oral and written communication skills
• Excellent organizational and analytical skills
• Ability to be an effective team member and display initiative

We are proud to offer:

• Competitive Salary
• Incentives 
• Excellent Training Programs
• PTO

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