Office Administrative and Customer Support - Customer Service Representative II at Della Infotech, Inc.
Franklin, MA 02038
About the Job
Job Description: Shift Hours: 8-5pm
The Customer Service Representative will provide high level customer service to internal and external customers with the goal of maintaining meaningful business relationships.
- Provide professional communication via phone and email to our customers and internal support teams.
- Use a sales order entry system, website, and knowledge base resources to provide accurate and timely assistance with order placements and status inquiries (pricing, availability, order status, shipping details, etc.).
- Follow established service quality standards and meet order and inquiry processing time standards (talk time, after call work, order accuracy etc.).
EDUCATION
- High school diploma or equivalent required. Associate's degree preferred.
EXPERIENCE
- Two years of related customer service experience preferred.
- Experience with personal computer applications such as Microsoft Outlook, Word, Excel and PowerPoint.
KNOWLEDGE, SKILLS, ABILITIES
- Solid understanding of Salesforce CRM and Infor XA ERP Systems.
- Ability to repetitively type, have considerable interaction on the telephone, and regular view a computer monitor.
- Ability to demonstrate judgment, tact and diplomacy in dealing with customers, as well the ability to handle confidential and/or proprietary information.
- Initiative and organization skills are extremely valuable to ensure good customer service.
Additional Sills: Skills:
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