Office 365 Administrator - FFF Enterprises Inc

Position Summary

Under minimal supervision working with the Service Desk team and Network Operations, Office 365 Administrator is responsible ...

Education, Knowledge, Skills and Experience

Required Education:

High School diploma or equivalent required.

Bachelor’s Degree in Information Technology or a related field of study preferred.

Required Knowledge:

Demonstrated proficiency supporting Windows 10 Enterprise.

Active Directory specifically in a Windows 2016/2019 environment.

Knowledge of Office 365 Suite. (Exchange, SharePoint, OneDrive, Teams).

Knowledge of networking, specifically in a Microsoft 2016/2019 environment.

Required Experience:

Must have at least one (1) year experience in Service Desk.

Experience with VMware 6.5 or 7.0.

Backup and restore experience. (Veeam Enterprise).

Required Skills:

Self-starter with the ability to work independently and drive projects with little or no direction.

Demonstrated ability to troubleshoot and solve end-user problems with computers and connectivity.

Must have strong organizational skills.

Must have a detail orientation and the proven ability to prioritize work.

Must have effective verbal and written communication skills.

Must have the ability to work with limited supervision and as part of a team.

Sound decision-making abilities.

Professional Certification:

MCSE, MCP, CCNA Certifications.

Physical requirements

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The employee occasionally lifts up to 50 lbs. and occasionally kneels and bends. Must have the ability to travel occasionally. Working condition include normal office and warehouse setting. After hours support and weekend support as needed is a requirement of the position.

Mental Demands

Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service.Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.

Direct Reports

None

EEO/AAP Statement

FFF Enterprises/ NuFactor is an equal opportunity employer to all and prohibits discrimination and harassment based on the following characteristics: race, color, caste, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic conditions), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran or military status, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or any state protected leaves), domestic violence victim status, political affiliation, reproductive health decision-making, and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.