OCEANSIDE -Crumbl -SHIFT LEAD at Crumbl Cookies
Levittown, NY 11756
About the Job
WELCOME TO CRUMBL OCEANSIDE!
We are looking for SHIFT LEAD applicants who are friendly, enthusiastic, and who genuinely enjoy serving guests. If you are LEADER who enjoys baking, working with your hands, has a passion to serve and make memorable experiences, likes to learn and grow while being in a fast-paced environment, then Crumbl Cookies is the place for you. Oh... and did we tell you these cookies are the best in the world!!!
We are looking for a motivated shift leaders to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.
To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows.
Compensation
- $17.50 to $20 (Base Pay + Tips)
Benefits
- Tips
- Employee discounts
- Flexible scheduling
- Fun, fast paced environment
- Sundays always OFF
- Thanksgiving, Christmas, New Year's Day always OFF
- Recognition awards
Role Qualifications
- WORK-ETHIC: Committed to giving excellent effort in all responsibilities and tasks
- EXPERIENCE: Food or restaurant experience and customer service experience
- LEADERSHIP: Encouraging their team toward achieving a common goal or set of goals
- PROBLEM SOLVER: Determine the source of a problem and find an effective solution
- TEAM PLAYER: Managing isn't an individual sport, it requires a coordinated team effort
- CULTURAL FIT: Has a strong internal "why" that aligns with us and Crumbl and has a passion for food and baking.
- EDUCATION: High school or higher
- COMMITMENT TO THE CUSTOMER & EXCELLENCE: Has a genuine desire to serve others while having an unquenchable thirst for excellence.
Responsibilities
- Supervising employees, assigning duties, and creating a shift schedule.
- Monitoring team performance and ensuring duties are performed efficiently.
- Reporting any issues that arise during the shift to management.
- Managing employee requests and transgressions.
- Ensuring compliance with company policies, health, and safety standards.
- Coaching team members and training new staff.
- Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
- Handling customer issues and employee disputes.
Essential Role Functions
- RAVING FANS SERVICE: Instinctively serves the customer with a smile and genuine intentions to provide customers with a great experience. Always acts in a way that represents the "Crumbl Culture".
- BAKING CRUMBL COOKIES: Follows Crumbl recipes with exactness and care. Pays close attention to the details of each cookie, making sure consistency and the highest of quality is experienced every time.
- PRESENTATION & CLEANLINESS: Is detailed with each cookie's presentation, ensuring no steps are skipped, and the final product is warm, delicious, presentable, and filled with lots of Crumbl love. Constantly cleans and maintains order with the equipment and utensils used, as well as keeps the kitchen areas presentable and safe.
- TEAMWORK: Understands the importance of delivering on individual role responsibilities but also shows a desire and effort to support fellow crew members perform other business tasks.
- EFFICIENT: Has a mindset and work-ethic that is focused on providing exceptional service and Crumbl products in a quick manner. Commits to performing all duties extremely well at a pace that creates a memorable experience for the customer.
- TECHNOLOGY: Understand and uses Crumbl business technology applications efficiently. Stays current on all training and displays a high level of performance in the technology tools used.
- KITCHEN EQUIPMENT: Safely and properly operates Crumbl kitchen equipment and utensils. Shows respect and ownership over the equipment, utensils, and other kitchen material.
We believe In, The Golden Rule & Potential
- We treat all people well, with a positive and caring servant's attitude.
- We believe in coaching everyone to their full potential.
Character, Values & Excellence
- We have high integrity and character, which builds an unbreakable level of trust.
- We are excellence driven, paying attention to every detail.
- We have grit and are bold and decisive in our actions.
Living Life, Inspiring, & Having Fun
- We enjoy life, give people hope, and have fun.
Future Leadership Opportunities
- We plan to develop and promote from within for future roles that will be needed as we grow.
- We are planning on expanding Crumbl locations throughout Long Island
- Competitive compensation packages for all positions.
"Do what you do so well that they want to see it again and bring their friends." - Walt Disney
It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes — a practice that is still part of the Crumbl process — until they created the world’s best chocolate chip cookie.