Observability & Event Management Administrator at Infinite Computer Solutions Inc

We're seeking for an Observability & Event Management Administrator for our direct client. Please review the below job Description and revert with your interest for the same.

Job details:

Role: Observability & Event Management Administrator

Location: West Palm Beach, FL or Plantation, FL(On Site)

Duration = 6 months (potential to renew for 12 months based on qualifications & performance)

Role requirements: 

Observability & Event Management Administrator 

This resource will implement and partner with various technical and business SME's in our Enterprise monitoring strategy for Observability and Event management. We will also build and integrate best-of-breed observability & predictive platforms to support the AIOps long-term strategy. The ideal candidate will have knowledge of on-premises standard infrastructure components, multi-cloud platforms with a focus on monitoring & observability tools, in correlation with event management.

• Working with engineers and analysts responsible for monitoring and troubleshooting client platforms and services' performance, availability, and reliability.
• Developing and implementing a comprehensive monitoring strategy covering all observability aspects, including metrics, logs, traces, alerts, dashboards, and reports.
• Collaborating with other IT teams and business partners to ensure alignment of monitoring objectives, requirements, and best practices across the enterprise.
• Establishing and maintaining service level agreements (SLAs) and key performance indicators (KPIs) to monitor and report client performance and quality.
• Providing guidance and support to stakeholders and end users on using and benefiting from the monitoring capabilities and insights.
• assist in developing and executing the monitoring and automation tool roadmap and propose and develop innovative solutions based on various technology strategies.
• Collaborate directly with end users, Fusion Center, production support teams, and all product stakeholders to understand business requirements, help drive alignment, and build thoughtful solutions throughout IT.

Milestones and Deliverables:

• Migrate IT Monitoring and Event Management from IBM to ScienceLogic: Collaborate with multiple teams to coordinate the migration of alerts and incidents to the new ScienceLogic monitoring platform.
• Retirement of IBM Tivoli Suite: Coordinate the retirement of each IBM Tivoli system as all monitoring content is migrated off.
• Automate ITSM Data Flows: Assist our business partners with the implementation of automated workflows between ScienceLogic and ServiceNow.
• Change Management Integration: Integrate change management processes to automatically suppress events and incidents during scheduled maintenance windows and correlate multiple events to assess service impact.
• Incident Management Automation: Automate the creation, routing, and closure of incidents based on event data.
• Cultural Shift in Incident Management: Lay the foundation to shift operational work to focus on Alert tickets in ServiceNow, reserving Incident tickets for true business-impacting events in alignment with the ITIL framework.
• Service Catalog Management: Consolidate request forms in IT4U to abstract technologies from customer intents and automatically update Configuration Items with relevant monitoring information.
• Event Correlation and Suppression: Leverage ServiceNow's event correlation and suppression techniques to reduce event noise and focus on critical issues.
• Proactive Issue Resolution: Use predictive analytics on event data to identify and address potential issues before they impact the business.
• Continuous Improvement: Establish a feedback loop to continuously gather the voice of the customer to refine and improve monitoring and event management processes.
• Please let me know if any questions.