OA Passenger Service Lead - Menzies Aviation (USA) Inc

Primary Accountabilities and Duties:

• Computerized check-in of passengers for international and domestic travel.
• Designate seat assignments.
• Verify documentation for international and domestic flights.
• Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
• Verify ticket and seat reservations.
• Match manifest to onboard count
• Assist with various governmental agency requirements.
• Connect and disconnect Jetway/stairs as necessary.
• Announce arrivals and departures as necessary.
• Assists with baggage tagging and bagging claim reports.
• Maintain current knowledge of all flight times during the shift.
• Provide information to customers.
• Maintain liaison with Airlines and Customer Representatives and Ground Handlers.

Requirements:

• Must be 18 years of age.
• Must have a High school diploma, GED or six months’ work experience as Passenger Service Agent.
• Ability to proficiently read, write and speak English; Excellent communication skills.
• Able to remain calm and efficient under pressure.
• Must have current driver’s license with no violations over the past 5 years Competent in handling difficult situations; Advanced computer skills.
• Able to continuously lift/move/push 70 lbs.
• Must pass pre-employment drug test.
• Must have current driver’s license with no violations over the past 3 years.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Customer Service