NWIN Patient Registration Representative - The University of Chicago Medicine

Join a world-class academic healthcare system, UChicago Medicine Crown Point, located in Crown Point, Indiana, as a Patient Registration Representative. UChicago Medicine is an integrated academic and community health system with multiple primary medical facilities within the surrounding suburbs of Chicago.  UChicago Medicine, Crown Point is a new two-story, 130,000-square-foot multispecialty care center and micro-hospital in Northwest Indiana for what will be the academic health system's largest off-site facility and its first freestanding building in Indiana. 

Under general supervision, the Patient Registration Representative schedules medical procedures and services, creates reservations, performs preadmission, registration, discharge, and transfer processes. Provides excellent customer service, assists patients with financial and billing inquiries and performs collection functions.

Essential Job Functions:

• Greets and registers patients upon arrival, collects patient demographics, referrals, guarantor, insurance, and other billing information.
• Performs pre- and post-billing functions, responds to patient inquiries in-person and via written correspondence, resolves patient charge disputes and processes patient refunds.
• Verifies insurance coverage; obtains authorization from managed care companies to cover outpatient services; works with the Managed care office to identify and interpret contracts governing patient care.
• Identifies patients unable to meet complexity/payer mix requirements; provide assistance to identify a community resource for follow up care that matches their clinical needs.
• Provides financial counselling to patients and their families; explains hospital policies, including payment and credit policies.
• Identifies adjustments/discounts on claims, initiates resolution of accounts placed with collection agencies, receives, and processes payments and works with patients to make payment arrangements balances due.
• Initiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution.
• Prepares various correspondence and reports, clinic consultation notes, referral letters, and other departmental correspondence; maintains correspondence files.
• Answers incoming calls and assists with general clerical duties as needed within the department.
• Completes additional responsibilities as directed by management.

Required Qualifications:

• High School Diploma or equivalent; bachelor's degree preferred.
• At least 5 years of related clinical work experience.
• Medical terminology experience is strongly preferred. Certificate is a plus.
• Previous experience with hospital information systems required.
• Experience working with insurance companies and knowledge of insurance verification and third-party collection procedures required.
• Excellent written and verbal communication, organizational, and customer service skills.
• Ability to multitask effectively, work independently, use discretion and good judgement, and maintain patient confidentiality.
• Minimal typing speed of 35wpm required.
• Proficiency in MS Office Suite.
• 2+ years of EPIC EMR experience.

Position Details:

• Job Type/FTE: Full Time (1.0FTE).
• Shift: Days, 8:00am-4:30pm
• Unit/Department: Multispecialty Cancer Clinic
• CBA Code: Non-Union

Must comply with UCMC’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, The University of Chicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

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Bring your career to the next level at a hospital that is thriving; from patient satisfaction to employee engagement, we are at the Forefront of Medicine. Take advantage of all we have to offer and #BringYourPassiontotheForefront.

University of Chicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: www.uchospitals.edu/jobs 

The University of Chicago Medical Center is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.