Nutritional Support Coordinator - Cosan Group

Job Title: Nutritional Support Coordinator

Salary Range: $19.00 - $25.00 per hour

We are seeking a part-time or full-time qualified nutrition support associate to join our team in an on-site/hybrid position. As a team member, you will play a crucial role in promoting and maintaining the health and well-being of our patients. If you are passionate and looking for a rewarding and dynamic role, we invite you to apply and join our dedicated team.

As a healthcare technology company, we provide virtual collaboration with patients. Our Nutritional Support Coordinators are either in-office or remotely based to provide care to patients across the United States. We work differently from traditional settings by reaching patients on their schedule via empowering telehealth conversations. Long- and short-term care centers come with unique pros, but staffing shortages, weekend work, and a lack of managerial support can promote an unhealthy and undesirable work-life balance. Here at Cosn, we value you and your family's needs and provide an exclusive Monday through Friday position. Cosn understands the importance of a positive work environment for employee retention and satisfaction. That's why we are committed to learning and gathering feedback directly from employees to make changes that benefit our organization.

An extension of the provider to help close the gaps in your patient's care. As part of our amazing team, you will build a rapport with your patients through telehealth calls as you support them through services such as nutritional counseling to assess their dietary needs, health goals, and lifestyle factors. You will work with patients and their providers to provide educational guidance on developing meal ideas, developing and maintaining healthy eating habits, and providing support in maintaining weight related health goals and wellness needs.

In addition, you will advocate for their nutritional needs by utilizing active listening skills, investigating patient concerns, documenting appropriately, and communicating professionally with the patient's care circle to advocate a resolution to those needs.

• Manage and support patients' nutritional needs via phone conversations
• Demonstrate fluency in multiple languages to facilitate clear and accurate communication with a diverse patient base.
• Ensure that daily production goals and quality metrics are met within standards set forth by Cosn Group
• Complete individualized patient nutritional care plans and perform coordination services via our software platform
• Gather pertinent information related to patients' nutritional needs and dietary needs
• Monitor and follow-up with nutrition related aspects of various chronic conditions and medications
• Maintain frequent contact with patients to provide nutritional support, coordination of care related to nutrition and manage compliance with the care management programs to increase positive outcomes
• Collaborate with Cosn clinical team members, providers, and other members of the patient's healthcare team to endure a coordinated and cohesive approach to patient care
• Document all communications with patients, their caregivers, and their providers accurately
• Communicate to and from facility or practice care clinicians regarding patient needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
• Adhere to documentation protocols and best practices for daily workflow, escalation of client issues, comprehensive care plans, and internal communications
• Exhibit excellent customer service skills demonstrated by positive feedback from customers and patients
• Demonstrate an ability to develop and build trusting relationships with patients and partner practices with a true passion for caring for patients and guiding them in their health journeys
• Have an ability to stay flexible and quickly adapt to new processes, software changes, and priorities with a positive attitude and a willingness to learn new skills on a continuous basis
• Must be an empathetic and active listener with the ability to thrive both as a team member and independently in a fast-paced environment

• See license/certification/education section
• Ability to translate medical information, instructions, and documents as needed to ensure comprehensive understanding
• Previous adult in-home, in-facility or remote chronic conditions care management addressing nutritional needs
• Previous experience in nutritional care management preferred
• Demonstration of fundamental nutrition knowledge and nutritional education and coaching skills

To ensure an ability to work effectively remotely (while at home), the following is required:

• A high-speed, reliable broadband internet connection
• Cosn will provide computer and telephonic equipment appropriate to meet the job requirements
• A dedicated space isolated from interruptions to ensure you, your patients and office staff have continuous privacy to accomplish daily activities and protect member confidential information (per compliance with HIPAA privacy laws)

• Part-time hires are in-office exclusively
• Full-time hires are allowed a hybrid schedule with a 2-day per week minimum in-office expectation following a 3-12-week training period depending on employee success meeting performance expectations

• Part-Time and Full-Time positions
• Paid Time Off
• Paid Company Holidays
• Medical/Dental/Vision Insurance
• Complementary Life Insurance
• Benefits Hub featuring local and national discounts
• 401k plan
• Optional short-term, long-term disability, critical illness & accident
• All the necessary equipment to do your work (e.g., laptop, monitor, headset etc.)
• Monthly stipend to support internet access for remote workers
• Employee Assistance Program, including mental health resources

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance

• Gastroenterology
• Geriatrics
• Home Health
• Internal Medicine
• Primary Care
• Urology

• 8/10/12-hour flexible arrangements for Full Time employees
• Day shift
• Monday to Friday
• No nights
• No weekends

• Full time: In-Office & Home Office
• Part time: In-Office
• Telehealth

• Computer Skills and EHR/EMR: 2 years (Required)
• Clinical experience: 2 years (Required)
• Care Coordination, Nutritional Counseling, Care Planning, or Chronic Care Management: 1 year (Preferred)

• English
• Bilingual/Spanish is a plus

• Registered Dietetic Technician, or
• Certified Nutritionist, or
• Certified Health Coach, or
• Degree in Dietetics or Nutrition