Nursing Operations Manager - ICC / Intermediate Critical Care - Orlando Health

Position Summary
Provides leadership & operational oversight for an inpatient direct care unit or units. Accountable for achievement of department and hospital goals in concert with other hospital and medical staff leadership.

Essential Functions
 Evaluates the environment and makes recommendations to ensure delivery of quality service, optimal patient flow and comfort, safety, and compliance with various standards of care, regulatory/governing bodies (e.g., OSHA, JCAHO), infection control, and risk management.
 Plans, leads, organizes, directs, & evaluates the delivery of patient care to achieve sustained outcomes.
 Facilitates a healthy environment that promotes patient and team member safety, high reliability of processes and quality outcomes.
 Embraces workplace diversity and participates in nursing organizational policy formulation and decision-making.
 Ensures that a continual improvement approach is implemented to measure actual performance against established standards for nursing and patient care.
 Serves as an agent of change, assisting leaders and team members in understanding the importance, necessity, impact, and process of change.
 Analyzes, develops, and maintains an effective and efficient nursing delivery model that reflects patient and family needs, ultimately achieving desired outcomes.
 Participates in the planning and implementation of new technologies, procedures, and services to support day-to-day operations.
 Identifies, recruits, develops, and retains top talent.
 Responsible for management of team members including recruitment, development, mentorship, retention, supervision, evaluation, and productivity.
 Develops and manages unit/department budget and responds in a cost-effective manner to changing patient and team member requirements.
 Knows and practices sound business and operational excellence.
 Achieves financial and operational benchmarks by developing capital & operating budgets and monitoring all operational expenses.
 Assures development, implementation, and evaluation of an evidence-based, quality clinical nursing practice consistent with nursing research, and organizational and national practice standards.
 Demonstrates initiative and situational leadership skills.
 Ensures the customer experience is exceptional.
 Serves as a liaison between team members and nursing administration.
 Demonstrates professional accountability by maintaining proficiency in assigned role and involvement in professional organizations.
 Facilitates and supports team member involvement in professional and organizational activities.
 Holds self and others accountable to Orlando Health’s mission, vision, and values.
 Demonstrates The Orlando Health Way: Assure, Engage, Unite.
 Performs all other duties as assigned.
 Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
 Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal,
state, and local standards.
 Maintains compliance with all Orlando Health policies and procedures.

Education/Training

• Graduate of an approved school of nursing with a Bachelor of Science in Nursing (BSN) required.
• Master of Science in Nursing (MSN), Doctor of Nursing Practice (DNP), or Bachelor of Science in Nursing (BSN) with Graduate degree in Business or health-related field preferred.

Licensure/Certification

• Current licensure as a registered nurse in the State of Florida or Nurse Licensure Compact (NLC).
•  Current Basic Life Support (BLS) certification.
• May require one or more of the following certifications based on the assigned patient population:
  • Advanced Cardiovascular Life Support (ACLS)
  • Pediatric Advanced Life Support (PALS)
  • Neonatal Advanced Life Support (NALS)
  • Trauma Nurse Core Course (TNCC)
  • National leadership board certification through the American Nurses Credentialing Center (ANCC) or American Organization for Nursing Leadership (AONL) within 2 years.

Experience

• Two (2) years as a registered nurse in an acute care setting and one (1) year leadership experience.