Nurse Program Supervisor (Psychiatry Therapeutic Area) - Mercalis

Overview

Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences marketplace by providing commercialization solutions to accelerate value and enhance patient lives.

Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that, eliminate barriers for patients, and increase patient access to life altering medications.

The Nurse Program Supervisor is responsible for clinical administrative supervisory work in the coordination of program services, quality assurance and personnel services within the department. Work involves the identification and implementation of program policies and procedures as directed by standard operating and program specific procedures. Work is performed with latitude for independent judgment, and action is reviewed by the Program Manager and Director of Clinical Services through conferences, reports, and observation of results obtained.

Responsibilities

• Responsible for performance management and leadership, including but not limited to, coaching, mentoring clinical subordinates (in-person and virtually), employee counseling, employee performance appraisals, conflict resolution, and schedule adherence
• Liaison between Program Manager and Team; keeing team abreast on all aspects concerning the Program(s)
• Plans daily schedule, assigns tasks and ensures daily goals are met
• Submit daily and weekly reports to Program Manager(s) regarding productivity data of team and individual level
• Provide organization and direction for daily clinical support according to scope of services provided in the statement of work
• Evaluate and monitor Program(s) needs, identify unmet needs and provides recommendations for internal process improvement and workflow efficiency
• Follow program guidelines and assists with the implementation of process improvements
• Problem solves issues with autonomy and serves as first line of escalation to clinical staff regarding complex clinical situations to communicate to patient and health care providers
• Assist with preparation of and participation in client audits
• Communicates and coordinates with inter-departmental stakeholders to resolve program specific escalations, conflicts and/or questions
• Routinely conducts quality assurance activities through reviews, meetings, reports, observation of results, according to standard operating procedures, program specific procedures, and regulatory compliance
• Evaluate the quality and effectiveness of clinical services and to identify areas of opportunity for improvement
• Oversee required training, licensure, and competencies of clinical staff
• Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events)
• Participate in and conduct team meetings
• Assists in hiring clinical staff
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• Other responsibilities, as assigned

Qualifications

• Registered nurse and 4 years minimum of clinical experience; 3-5 years leadership experience
• Extensive knowledge of various clinical diseases and therapeutic drug classes
• Broad knowledge of clinical licensure rules, regulations, and compliance considerations
• Impeccable communication skills
• Initiative and strong work ethic critical
• Confident in supervising a team professionally, consistently, and fairly
• Able to lead within a fluid and dynamic environment
• Skilled to change tasks and prioritize in a fast-paced environment consistently and constantly
• Excellent problem-solving and decision-making skills required
• Attention to detail
• Strong organizational skills

Why work at Mercalis?

• Diversity, Equity, Inclusion & Belonging is paramount to our culture and success. Our dedication to DEI&B is both organic and intentional
• Our Mission is rewarding and fulfilling (Patient Access to Life-Saving/Improving/Extending Medications/Treatments)
• We employ the best Talent and Tools from the Patient Access Industry (We are the Industry Leader)
• We monitor the market to ensure we offer competitive salaries and benefits.
• 401K w/ 5% matching; day-1 vestment period
• 15 days PTO
• 8 Holidays + 2 Floating Days
• Health/Dental/Vision/Life; Coverage Day-1
• Gym Reimbursement
• Volunteer Hours

*This is not an exhaustive list of benefits.

*Benefits are subject to change.

** Some positions require onsite presence and/or structured hours/shifts.      

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