Nurse Practitioner Virtual Care from Apidel Technologies LLC

1. This position is available for weekends and holidays only. The shift duration will be 10 hours, from 8:00 AM to 7:00 PM (local time zone). Holidays include both minor and major holidays.
2. Candidates must hold licenses in as many of the following states as possible: FL, OH, MA, MD, ME, NC, SC, PA, VA, GA, NJ, NY, TX, NV, IN, CA, AZ, IL, MN, and MO.

Position Summary:

• The MinuteClinic Telehealth Nurse Practitioner delivers patient care services through a remote technology platform.
• You will work in collaboration with a dedicated team of professionals as you independently provide holistic, evidenced based care inclusive of accurate assessment, diagnosis, treatment, management of health problems, health counselling, and disposition planning for our patients ranging in age 18 months and above.
• Encounters are documented utilizing an electronic health record (EHR).
• MinuteClinic Telehealth providers report directly to the Enterprise Initiative Lead..

 Duties:

1. Patient-Centered Quality and Safety

• Evaluate primary care, acute, chronically ill, and transitional care patients, in addition to providing healthcare education and counseling, and disposition planning for our patients ranging in age 18 months and above
• Provide patient counseling; inclusive of pregnancy prevention, STI Prevention/safer sex practices, contraceptive care counseling and medication management
• Educate patients on health maintenance and respond to patient care inquiries
• Document all patient care within an EHR according to MinuteClinic policies and procedures
• Provide care and coordination of our patients with internal and external colleagues, including the broader patient centered medical home, ensuring the highest standard of care is provided for all patients and at all times
• Effectively work within a patient care team, including fellow Providers, Collaborative Physicians, para-professionals, Pharmacists and other members of the health care team

2. Customer Service Excellence

• Deliver excellent customer service
• Seek to increase patient engagement and satisfaction through integration of feedback from patients, management, and professional colleagues
• Focuses consistently on the patient to create a warm and welcoming environment
• Tailor communication style to effectively influence quality outcomes and patient needs
• Collaborate with pharmacy and front store colleagues to provide a complete patient experience
• Maintain patient confidentiality in accordance with PHI and HIPAA standards

3. Healthcare Environment Management

• Resolve conflict using appropriate management techniques
• Cultivate and maintain positive relationships among practice employees, CVS Health colleagues and external partners
• Reprioritizes continually throughout the day to fulfill patient and business needs
• Support the overall patient experience, by effectively managing clinical and non-clinical duties as well as patient expectations
• Quickly adopt new service offerings and patient care models
• Adhere to the core values of CVS Health MinuteClinic in all communications and interactions
• Assist with hiring, development, and evaluation of Practice employees
• Complete necessary tasks for clinic operations, including but not limited to taking inventory, following up on lab results, receiving incoming phone calls, ordering supplies and maintaining clinic cleanliness

 Experience:

• Minimum of two years of medically-relevant experience
• Basic Life Support (BLS) certification
• A minimum of high speed/broadband internet connectivity with a download speed of at least 25 download and 3 upload speed. Speed test not required on resume, but please ensure candidate is aware of this requirement.
• Effective verbal, written, and electronic communication skills
• Outstanding organizational skills and ability to multi-task
• Initiative, problem solving ability, adaptability and flexibility
• Ability to work without direct supervision and practice autonomously
• Is proficient with information management and technology
• Capacity to collaborate with professional colleagues as necessary to provide quality care.

 Education:

• Completion of a Master’s Degree level Family Nurse Practitioner program with current National Board Certification and State of Employment license to practice in the Advanced Practice Nurse role required.