Novant Health- Surgical Technician - CEENTA

The Surgical Technologist will be a Novant Health employee working in the South Park Surgery Center at Charlotte Eye, Ear, Nose, and Throat Associates, P.A.

The Surgical Technologist's number one job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience.

The ASC Surgical Technologist is expected to work in an operating suite for the center. The ASC Surgical Technologist is able to function as a team member in an ASC environment through cross-training to other primary areas, assisting with turnover, and all other aspects of day-to-day ASC operations.

Education:

• High school diploma or GED required
• Graduate of a School of Surgical Technology or Military Training Equivalent required

Experience:

• 5 years of Surgical Technologist experience required (if no certification)
• Prior ASC experience or Operating Room experience preferred

Additional Skills/Qualifications:

Demonstrated experience in a surgical tech role with TS-C-NCCT or other equivalent certification. Must have a thorough understanding of the role of the Surgical Technologist and the ability to carry out the functions as stated in this job description. 

Essential Functions:

• Philosophy: Supports the facility's ideology , mission, goals and objectives. Performs in accordance with the facility's policies and procedures. Follows the facility's standards for ethical business conduct. Conducts self as a positive role model and team member. Recognizes patient's rights and responsibilities and supports them in performance of job duties. Participates in facility committees, meetings, in services, and activities.
• Communication: Communicates effectively and professionally with patients, visitors, physicians, and co-workers. Interacts with others in a positive, respectful, and considerate manner. Answers the phone as needed throughout the center.
• Financial Practice: Uses facility resources appropriately and avoids wasteful practices. Reports and acts on wasteful practices. Analyzes work area and makes recommendations for potential cost effective improvements.
• Compliance: Contributes to the progress and development of the organization's adopted compliance program. Performs according to established compliance policies and procedures.
• Performance Improvement: Contributes to the progress and development of the organization's adopted performance-improvement program. Performs according to established performance improvement policies and procedures.
• Safety/Risk Management: Adheres to safety policies and procedures in performing job duties and responsibilities. Reports observed or suspected safety violations, hazards, and policy/procedure non-compliance to safety officer or other designated person.

• Professional Competence: Participates in continuing education and other learning experiences. Shares knowledge gained in continuing education with staff. Maintains membership in relevant professional organizations. Seeks new learning experiences by accepting challenging opportunities and responsibilities. Welcomes suggestions and recommendations.
• Duties for all Surgical Technologists: Participates as a team member in support of the total surgical experience for the patient. Effectively organizes time, equipment, and supplies in performance of procedures. Uses equipment effectively by anticipating patient needs and providing appropriate care. Organizes time, equipment, supplies, and personnel to provide effective and efficient case management. Confirms that proper techniques and procedures are used according to accepted standards of practice such as AORN and ASPAN. Assists in managing inventory of supplies, drugs, and equipment to maintain availability and stock levels in the pre-, peri-, and post-operative areas. Maintains order and cleanliness of all areas. Transports patients to nursing areas for care as appropriate observing policies/procedures, safety requirements, and patient needs. Provides comfort and reassurance to patients. Maintains patients' privacy, confidentiality, and dignity. Accurately comprehends and interprets verbal orders/directions. Accurately advises others responsible for care of the patient about patient's status. Ensures that safe medication practices are adhered to. Takes ownership in checking crash carts, malignant hyperthermia carts, hygrometers, expirations of supplies and medications, and temperature monitors throughout the center as required by policy and procedure.
• Duties for Primary Areas OR and Procedure Room: Assists in patient care in a single operating room. Organizes activities efficiently and effectively. Participates as a team member in support of the total peri-operative process. Considers cost containment by using supplies economically and in effective turnover time. Ensures that supply, drug, instrument, and equipment inventories are maintained and available for procedures and surgeries. Addresses patient needs during admission to the operating room with attention to requirements specific to the outpatient setting. Participates in the "time out" to ensure the correct patient and correct surgical intervention according to policy/procedure is being performed and communicates such information to all members of the surgical team. Prepares operating/procedure room according to requirements of patient/procedure to be performed. Assembles and provides properly functioning equipment, supplies, and instruments before start of procedures and positions and adjusts equipment as required during the procedure. Monitors compliance with principles of sterile technique according to accepted standards. Assists with the identification and confirmation of operative site. Responds in a timely manner to meet the needs of the patient and physician.

• Responsibility for Assets: The ASC Surgical Technologist is responsible for instruments, equipment, logs, and associated compliance documents for the OR suites, medications, supplies, facility cleanliness and security.
• Human Experience:
  • Gain customer confidence through competence, good communication, and trust building behaviors.• Show courage through creating and sharing innovative ideas to improve the experience for both patients and peers.
  • Round on patients to create meaningful connections and keep patients informed of visit details (delays/wait times).
  • Model the service standards through consistently engaging in Always Event behaviors and view feedback through the patient lens.
  • Recognize and value the unique differences and similarities in both our team members and patients to create an inclusive environment where diversity is celebrated.
  • Explain all processes to patients in plain language and utilize teach back to ensure understanding.
  • Know and model the mission, vision and values, and how they relate to role-specific responsibilities.